OMAC USAReviews of omacshop.com

Response from OMAC USAMay 7, 2025

Dear Customer, Thank you for your feedback, and we sincerely apologize for the experience you've described. We’ve searched our system but were unable to locate your order based on the information provided in this review. To assist you further and ensure your case is properly handled, we kindly ask that you contact us directly at 281-501-1476 during business hours or via email at [email protected]. We’re committed to resolving this for you and truly appreciate the opportunity to make things right. Best regards, OMAC USA Team

Response from OMAC USAApr 17, 2025

Hello Dear Customer, Thank you for your great feedback! We're very happy to hear that you were satisfied with the ordering process, price, delivery, and especially the quality of the wipers. Your kind words mean a lot to us. We’d love to serve you again anytime – looking forward to your next order! 👍 Best Regards, OMAC USA Team

Response from OMAC USAMay 7, 2025

Dear Customer, Thank you so much for taking the time to share your detailed feedback! We're glad to hear that the cross bars worked well for your trip — and that you and your wife put them to the test! 😊 We appreciate you noting the adjustments you made for the 2021 Mitsubishi Outlander Sport. Your experience will definitely help other customers who may have a similar setup. That said, we’re sorry to hear that the original screws didn’t fit as expected — we’ll pass this along to our product team to review and improve future kits. If you have any questions or need further assistance, feel free to reach out to us at 281-501-1476 or [email protected] — we’re always happy to help! Best regards, OMAC USA Team

Response from OMAC USAApr 17, 2025

Hello Dear Customer, Thank you for your feedback, and we’re sorry to hear that the lack of instructions caused confusion during assembly. We understand how frustrating that can be. Please don’t hesitate to reach out to our support team at [email protected] or visit our youtube for videos—we’d be happy to walk you through the installation or provide digital instructions. We’re here to help and want to make sure you get the best experience with your product! Best Regards, OMAC USA Team

Response from OMAC USAApr 17, 2025

Hello Dear Customer, Thank you for your feedback, and we’re sorry to hear that one of the roof racks didn’t fit correctly on your 2022 Honda HR-V. That’s definitely not the experience we aim to deliver. We’d love the opportunity to make this right—please reach out to our support team with your order details so we can assist you further. We're here to help! Best Regards, OMAC USA Team

Response from OMAC USAApr 17, 2025

Hello Dear Customer, Thank you so much for your great feedback! We're thrilled to hear that you're happy with the quality, craftsmanship, and perfect fit. Your satisfaction means a lot to us! Best Regards, OMAC USA Team

Response from OMAC USAMay 7, 2025

Dear Customer, Thank you for your honest feedback. We’re glad to hear you were satisfied with the bars and overall value, but we’re truly sorry to learn about your experience with the locks. We understand how frustrating it must have been to go through multiple email chain, questionsand and replacement, we sincerely apologize for the inconvenience and the time you had to spend. Your comments are important to us and will be shared with our quality and customer service teams to improve both our product and support process. Please feel free to reach out to us at 281-501-1476 or [email protected], and we’ll be happy to assist further. Best regards, OMAC USA Team

Response from OMAC USAApr 17, 2025

Hola Estimado Cliente, ¡Muchas gracias por su mensaje y por sus amables palabras! Nos alegra mucho saber que está satisfecho con su compra, la rapidez del envío y la calidad del producto. Comentarios como el suyo nos motivan a seguir ofreciendo el mejor servicio posible. Si necesita cualquier otra cosa, no dude en contactarnos. ¡Estamos aquí para ayudarle! Saludos cordiales, OMAC USA Team