OMAC USAReviews of omacshop.com

Response from OMAC USAOct 16, 2026

Hello Dear Customer, Thank you for sharing your feedback with us! We are happy to hear that the mats fit well in both of your vans and that you are pleased with their appearance. We appreciate your comments regarding the thickness and grip of the mats, especially your concern about slipping when stepping on them with wet feet. Customer safety and satisfaction are important to us, and we take your feedback seriously. We will share your suggestions with our team for consideration as we continue working to improve our products. Thank you again for choosing OMAC and for taking the time to share your experience. We hope the mats continue to serve you well and help protect your vehicles' interiors. Best Regards, OMAC USA Team

Response from OMAC USAOct 12, 2026

Hello Dear Customer, Thank you for sharing your experience with us! We are glad to hear that the wheel inserts were relatively easy to install and that the instructions were helpful. However, we sincerely apologize for the fitment issue you experienced with the front-left insert and the gap left after installation. We understand how important a proper fit is and appreciate you bringing this to our attention. We would appreciate the opportunity to look into this further and assist you. If you could share a few photos showing the affected insert and the gap, we would be happy to review them and work with you toward an appropriate solution. Thank you again for your feedback and for choosing OMAC. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience. Best Regards, OMAC USA Team

Response from OMAC USAJun 11, 2026

Thank you for taking the time to share your feedback! We’re glad to hear that the product fits perfectly and that you are happy with the quality. We appreciate your comments regarding delivery time as well, and we understand how important timely shipping is, even when the distance is relatively short. Thank you again for your order and for choosing OMAC USA — we truly appreciate your support. Best regards, OMAC USA Team

Response from OMAC USAMar 3, 2026

Thank you for your feedback. We’re very sorry to hear that the items did not fit correctly and that the rear pad was not aligned as expected. This is not the experience we aim to provide. Please contact our support team. We’re here to help. Best Regards, OMAC USA Team

Response from OMAC USAFeb 18, 2026

Hello Dear Customer, Thank you for your honest feedback! We’re glad to hear the rack fits your 2013 Mazda 2 well and feels solid once installed — that’s great to know. We appreciate your comments about the assembly process and will definitely take them into consideration as we work on improvements. If there’s anything we can do to make this a better experience for you, please feel free to reach out — we’d love the opportunity to help! Best Regards, OMAC USA Team

Response from OMAC USAFeb 4, 2026

Hello Dear Customer, Thank you for sharing your experience. We sincerely apologize for the delays and any frustration caused. Your feedback is important, and we will use it to improve our shipping and customer care processes so future orders are smoother. Thank you for giving us the opportunity to make things right. — OMAC USA Team

Response from OMAC USAFeb 23, 2026

Hello Dear Customer, Thank you for your feedback! We’re glad to hear the floor mats fit well and that the shipping timeline met your expectations. We appreciate you giving them more time and would be happy to assist you again in the future if you decide to purchase from us.