Olivia Bottega | Online Bridal ShopReviews of oliviabottega.com

Response from Olivia Bottega | Online Bridal ShopJan 6, 2025

Dear Toniesha ❤️ Thank you for reaching out and sharing your concerns. We sincerely apologize for the delays and the lack of communication regarding your order. We understand how frustrating this situation is, and we are truly sorry for the inconvenience it has caused you. Unfortunately, we encountered unforeseen issues that affected the timeline of your order, but please rest assured that your dress is our top priority, and we are actively working to resolve these problems. We are committed to getting you an update as soon as possible and ensuring that your dress is shipped promptly. We appreciate your patience and understanding during this time. Thank you for giving us the opportunity to make this right 🫶 Warm regards Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopAug 23, 2024

Dear Jamie, Thank you for your review. We sincerely apologize for any inconvenience you may have experienced. We would like to clarify that a refund was processed for your order quite some time ago. We kindly ask that you review your bank statements to confirm the transaction. Should you have any further questions or concerns, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and would like to resolve any outstanding issues you may have. Warm regards, Olivia Bottegas Team

Response from Olivia Bottega | Online Bridal ShopAug 23, 2024

Hello! We sincerely apologize for the inconvenience you experienced with the sizing and the return process of your dress. We understand that the delay in processing your return, especially for a high-value item, can be frustrating. We appreciate your feedback and will strive to improve our services to prevent such issues in the future. Thank you for bringing this to our attention. If there's anything we can do to assist you further, please let us know. All best, Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopJan 9, 2024

Dear Florence, We deeply regret to learn about your dissatisfaction and extend our heartfelt empathy for the inconvenience caused. Our commitment to customer satisfaction is paramount, and we truly cherish and appreciate our valued customers. Regrettably, due to an unfortunate series of events, primarily logistics challenges beyond our control, we encountered difficulties with your order. We promptly communicated the potential delay of your rush order through several notifications, but without a response from you, we faced a dilemma. With the impending risk of not meeting the delivery deadline before your departure for your wedding, we opted to cancel and issue a refund for your order. This decision was made to provide you with the opportunity to allocate your time and the refunded resources towards an alternative solution for your dress. We are also grateful for your feedback. While it reflects a negative experience, we believe every review is instrumental in guiding us to enhance our services. Rest assured, we have implemented corrective measures to mitigate the risk of future delivery disruptions that may arise outside of our influence. Please know that we are always here to support you. Warm regards, Your Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopApr 1, 2023

Dear Katelyn, Thank you very much for your feedback! We are awfully sorry about the unpleasant experience you had with our ready-to -ship dress and the return policy when you decided to return the dress back to us. The standard size or ready-to-ship items are made according to OB standard measurements. However, we perfectly understand that back in 2022 our routine process for handling Ready-to-ship orders used to be too complicated and time consuming, so we changed it. We made it simple and fast, because the majority of our customers opt for Ready-to-Ship designs when they are very tight on schedule. We continue to learn. We learn even harder when we face challenges, or when we feel pain by accidently causing inconvenience to our customers. This is why your feedback is so important to us, Katelyn. Please, accept our apologies. We hope that your trust can be restored as we are ready to work hard to implement changes and improve service for you at Olivia Bottega. Sincerely yours, Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopFeb 21, 2023

Dear Giulia, Thank you for your feedback! It’s really important for us. We always try to help the bride with the order and the dress after she receiving it. Generally, our custom-made dresses suit perfectly to every bride most of the time.But we need to admit that we can not take into account some individual measurements, which are possible to make only with real-life meetings at the atelier. Please, be sure that we still want to solve this inconvenience in the most comfortable way for you. I see that you didn't contact to your personal manager about that issue,please check your email. We really want you to be happy and satisfied on your Wedding day . Best regards, OB Team

Response from Olivia Bottega | Online Bridal ShopDec 9, 2022

Hello Smrithika! Thank you so much for taking the time to leave us a review. We apologize for any inconvenience or misunderstanding. Before shipping out we always double check the measurements of the dress and the measurements given by a customer. That is exactly why we did not understand how the dress could have been smaller and asked you to double check your current measurements We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time. Olivia Bottega Team