Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!
Olivia Bottega | Online Bridal Shop (oliviabottega.com) has 296 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
oliviabottega.com
Website
oliviabottega.com
Category
Wedding & Party
Location
San Jose, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I wish I could give this place negative rating. They never sent my wedding dress. And then took over 2 months to get back to me about refunding it and I still haven't seen the refund. It was sad and disappointing.
Response from Olivia Bottega | Online Bridal ShopApr 19, 2025
Dear Allison!
I’m truly so sorry to hear about your experience — this is absolutely not the level of service we strive to provide, and I completely understand how upsetting and disappointing this must have been, especially when it comes to something as important as your wedding dress.
Please accept our sincerest apologies for the delay in both communication and the refund process. We take this very seriously and would love the opportunity to look into this further and make things right. If you're open to it, please reach out to us directly at [email protected] with your order details, and I will personally make sure your case is prioritized.
Again, I’m so sorry we let you down. Thank you for bringing this to our attention.
Warm regards,
Mary
Olivia Bottega Team
SV
SV
Poor Customer Service & Lack of Accountability
Customer service and communication was poorly handled. My fiance and I ordered a wedding dress in earlier January 2025 & opted to pay an expedited $150 fee to move up the delivery by 5 weeks from the standard 10 weeks. Two weeks after spending the $1600+ on the dress, their customer service emailed us claiming the dress couldn’t be expedited and we should have never had this option upon checkout. We requested the $150 refund which took well over 10 business days to receive, but was reassured by their customer service the dress would be delivered by our need by date of March 25th 2025. Fast forward the week of March 25th, we receive no update, no tracking, no status of the delivery or shipment so we contacted their team again. Their customer service claimed they ran into manufacturing issues and couldn’t ship our dress by the due date. Again, no communication or transparency. They asked us to delay our need by date which was unprofessional. We proceeded to ask for our full refund as our order was never fulfilled, never manufactured & never shipped nor delivered. The customer service claimed the refund was expedited and we were moved to top priority and would take 10-15 business days to see the refund. Fast forward 15 business days and we never received our refund. We followed up just for their customer service to claim their billing department never began the refund process and that they would expedite our refund and process it within 2-3 business days. Now 18 business days have passed and still no refund. No response to our newly sent email asking why there’s no refund. They’ve completely ignored us. Well over 13 weeks passed since our purchase, no dress made nor delivered and no refund provided after waiting over 18 business days. The lack if professionalism and accountability is baffling.
Response from Olivia Bottega | Online Bridal ShopApr 19, 2025
Dear Bride!
We are truly heartbroken to read about your experience, and we’re so sorry that things unfolded this way. This is not the experience we ever want our brides — or anyone — to go through, especially during such a meaningful and emotional time.
We deeply regret the confusion with the expedited shipping, the missed delivery date, and especially the delays and miscommunication around your refund. There’s no excuse for the lack of clear updates, and we completely understand your frustration and disappointment.
Please know that we’re taking your feedback very seriously, and it’s already being reviewed by our team to help ensure this never happens again. You deserved much better, and we are truly sorry that we let you down.
With sincere apologies,
Mary
Olivia Bottega Team
LM
LM
Worst return experience ever.
Worst return experience ever.
Response from Olivia Bottega | Online Bridal ShopApr 16, 2025
Dear Bride!
I'm really sorry to hear that your return experience didn’t meet your expectations. That’s definitely not the kind of service we aim to provide, and I truly apologize for the frustration this has caused you.
We always strive to make every step of your journey with us smooth and enjoyable, and it’s clear that in this case, we fell short. If you’re open to it, I’d love the chance to make things right or at least understand more about what happened so we can improve.
Please feel free to reach out to us directly at [email protected] with your order details, and I’ll personally look into this for you.
Warm regards,
Mary
Olivia Bottega Team
EK
EVELYN K.
The dress is pretty but I am very…
The dress is pretty but I am very unhappy with it. Money wasted and customer service can't help. They tell you how to lace up the dress. That's it. It's literally for my wedding and I'm stuck without using it.
Response from Olivia Bottega | Online Bridal ShopMar 20, 2025
Dear Evelyn!
We’re so sorry to hear that you’re unhappy with your dress, especially since it’s for such an important day. That’s the last thing we’d ever want for any of our brides.
Our team genuinely tried to find a solution for you—we even offered to adjust the bodice for free! However, without receiving your measurements while wearing the dress, we weren’t able to move forward with any alterations. Since the gown was made according to the details on our website, the best option we could offer was to experiment with the lacing for a better fit.
We truly regret that this experience hasn’t been what you hoped for. If there’s anything else we can do to support you, please let us know—we’d still love to help however we can!
Wishing you all the best,
Mary
Olivia Bottega Team
MD
Mdb
I ordered a dress 90 days ago
I ordered a dress 90 days ago. The company was not able to send out the dress, because of some defects. 90 days later, I am still waiting for my refund, and the company cannot tell me when I can expect this. It is unacceptable to take this long to refund money for a dress that was never send out, especially given the dress prices.
Response from Olivia Bottega | Online Bridal ShopMar 12, 2025
Dear Bride!
I am so incredibly sorry for the frustration and disappointment this has caused you. This is absolutely not the experience we want for our brides, and I truly understand how upsetting this must have been 🙏
I want to assure you that your refund has now been fully processed. It should reflect in your account shortly, depending on your bank’s processing time. Again, I deeply regret that this took longer than expected, and we are already reviewing our internal processes to ensure this doesn’t happen again in the future.
We truly appreciate your patience and understanding, and I’m so sorry for any stress this may have added to your wedding planning.
Wishing you all the best, and again, my sincerest apologies.
Warmly,
Mary
Olivia Bottega Team
KA
Katarina
DO NOT BUY FROM THIS COMPANY—ZERO…
DO NOT BUY FROM THIS COMPANY—ZERO CUSTOMER SERVICE!
I strongly advise against purchasing from this company. If anything goes wrong, they do not respond.
I ordered a custom dress with a 9 week timeline (still paid for a rush) and confirmed my measurements and timeline with the bridal consultant before proceeding with the purchase. Four weeks after placing my order, I reached out for a status update and was assured everything was on track.
A week later, I was suddenly informed that my dress could not be shipped, and they had no estimated arrival date. Instead, they suggested I buy another dress from their premade inventory. After multiple back-and-forth emails, they finally agreed to send me a replacement dress at no additional cost. I selected a new dress, confirmed it with the bridal consultant, and was told they would check their inventory and ship it.
Since that last email, I have heard nothing. No updates, no responses—nothing. Their phone lines and online chat are either disconnected or they don't answer. I have emailed every single day and still have no dress. I am now out over $1,000 with nothing to show for it.
The customer service is so poor that this company feels like a scam. Save yourself the stress and go to an actual bridal shop that will support you if something goes wrong. This experience has completely ruined a part of my wedding journey—I just wanted to have a dress I love, and instead, I’ve been left with frustration and disappointment while still footing the bill for a dress that I'll never get.
Response from Olivia Bottega | Online Bridal ShopFeb 27, 2025
Dear Katarina!
First and foremost, we are truly, deeply sorry for the stress and frustration this situation has caused you. The last thing we ever want is for a bride to feel disappointed, especially during such a special time in her life. Your wedding journey should be filled with excitement and joy, and we regret that our delays disrupted that experience.
Unfortunately, we recently faced significant challenges with our shipping carrier, which caused unexpected disruptions in our delivery timelines. We never wanted to provide misleading information, which is why we refrained from giving estimates we couldn’t guarantee. That being said, we absolutely understand how frustrating the lack of communication must have felt, and for that, we sincerely apologize.
Even in the midst of these issues, we wanted to do everything possible to ensure you had a dress in time, which is why we offered a replacement dress at no extra cost. However, we recognize that our communication fell short, and for that, we take full responsibility.
The good news is that your original dress has now been shipped via next-day delivery and should arrive today or tomorrow. We truly hope it meets your expectations and that, despite this bumpy journey, you’ll feel absolutely stunning on your big day.
We would love to hear your thoughts once you receive it, and if there’s anything else we can do to make things right, please don’t hesitate to let us know.
Once again, we are so sorry for the delays and any distress they caused. Thank you for your patience and for giving us the chance to make this right.
Wishing you nothing but happiness as your big day approaches! 💖
Warmest regards, Mary
Olivia Bottega Team
SO
Stressed-out-Bride
I purchased a sample dress for…
I purchased a sample dress for $3,321.00. After looking at all the details of the dress and going back and forth with one of their sales assistants via email, I finally purchased the sample dress 1 month after I initially found it. I returned the sample dress 2 days after I received it and waited over 3 weeks to receive my refund, and they only refunded me $1500. Their website and the sales assistant that I spoke with clearly said that they have a $60 restocking fee. I returned the dress unworn and in its original boxing per their return stipulations. I have no idea where the rest of my money is. I am currently disputing the theft of my money with my credit card. This company is a shady company. Do not do business with them. I now have only 3 months to find another wedding dress. They have wasted my time and are attempting to steal my money.
EDIT
I have now received a full refund from the company in less than 1 week from the incident. I appreciate their prompt response and refunding me in full, however, I think the communication regarding the refund process was really abysmal. I was told that they planned on refunding me in 2 parts AFTER the fact. If this was the plan all along, someone should have reached out to me before I received a partial refund to inform me of this. Unfortunately, although I initially found my dress from Olivia Bottega, this experience has soured my opinion of the company and I am now going to find another dress elsewhere.
Response from Olivia Bottega | Online Bridal ShopJan 31, 2025
Dear Bride!
We sincerely apologize for any confusion and frustration this situation has caused you. Your experience is very important to us, and we truly regret any inconvenience.
We want to assure you that we have processed your full refund. Due to technical limitations, the refund was issued in two separate transactions, which is why you initially received $1,500. The remaining amount has also been refunded, and we’ve sent you a confirmation email with all the details.
Please check your account and let us know once you've received the second payment. If there are any delays or issues on your bank’s end, we are more than happy to assist you further.
Once again, we deeply regret any distress this has caused and truly appreciate your patience. We are always here to help, and we hope everything goes smoothly as you continue your search for the perfect dress.
Best regards, Mary
🤍
The Olivia Bottega Team
LC
laura C.
Expect to be ghosted
I ordered a veil and had to return it. The veil was unused with tags. It took forever to get a label because the associate ghosted me. The next associate sent me one and complained that I was sending it out late. I told her it was late because the other employee ghosted me? When it got delivered, the package was sitting for almost a month and they didn’t refund me. I had to email and remind them. I would have never got my money back if I did.
Response from Olivia Bottega | Online Bridal ShopJan 14, 2025
Dear Laura 💕
Thank you for your review.
I am so sorry that you had a bad experience with purchasing and returning your wedding veil. I apologize on behalf of the entire company!
I hope this did not ruin your mood as you prepare for your wedding day! Thank you for sharing your impressions, it will really help us improve.
🤍
Best wishes
Mary
Team Olivia Bottega
