Olivia Bottega | Online Bridal ShopReviews of oliviabottega.com

Response from Olivia Bottega | Online Bridal ShopAug 6, 2025

Hi Dani! We are truly heartbroken to hear about your experience, and we sincerely apologize for the frustration and disappointment this has caused. Your wedding day should have been everything you dreamed of, and we’re devastated that we fell short. We only learned about the fit issues after your review - four months after your dress was delivered - which made it impossible for us to address the problem in time. Had we known sooner, we would have moved mountains to make it right before your big day. That said, we still want to understand what went wrong. We’ve asked for photos or videos of the fit issues along with updated measurements so we can investigate fully. This will help us determine if there was an error in production, shipping, or sizing - and ensure it never happens again. We don’t filter reviews, and your feedback has already led to real changes: extended customer service hours, additional quality checks, and better post-delivery follow-ups. We take this seriously. We’re still here, ready to make this right in any way we can. Please reach out to us directly at [email protected] we’d value the chance to speak with you personally. With deepest apologies, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopJul 15, 2025

Dear Bride! First and foremost, we owe you a huge apology for the delay in processing your refund - this is not the experience we want for our customers, and we’re truly sorry for the stress this has caused. The good news: Your refund has been processed! The funds should be back in your account within 3-5 business days (depending on your bank). Please check your email for the confirmation receipt (including the amount refunded). What happened? We’ve been navigating unexpected delays with our payment processor, but that’s no excuse. We’ve now: ✓ Upgraded our refund system to prevent future delays ✓ Added manual checks for all pending returns With sincere apologies, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopJun 9, 2025

Dear Elizabeth! We are heartbroken that your dress didn’t arrive in time for your wedding day. You’re absolutely right - we failed you, and no apology can undo that stress. We want to clarify what happened with complete transparency: Your dress was shipped from Europe as promised, but destined for Aruba Post (not USPS). Our system automatically generated a USPS tracking link due to a technical error, which was understandably misleading. This was never our intention. We should have canceled the order the moment delays became inevitable, but we desperately hoped to deliver in time. What we’ve done: ✓ Processed your full $2,300 refund (3-5 business days to appear) ✓ Overhauled our tracking system to prevent future confusion ✓ Added manual checks for atypical destinations like Aruba The dress is still en route - if you’d like to keep it, we’ll cover all customs fees. If not, we fully understand. This was a painful lesson for us. We’re so sorry your trust was broken, and we’re committed to earning it back. With deepest regret, Anastasia & Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopJun 9, 2025

Dear Ashley! First and foremost, we want to sincerely apologize for the unacceptable delay in processing your refund. You're absolutely right - no customer should have to wait this long or follow up repeatedly, and we take full responsibility for falling short of your expectations. The good news is: your refund has been processed! The funds should be back in your account shortly (if they aren't already). Please check your email for the confirmation receipt - it might be in your spam folder. We completely understand how frustrating this experience must have been, especially when you kept receiving the same response without resolution. We're currently overhauling our refund system to prevent this from happening again. As a small gesture of apology, we'd like to offer you (compensation - e.g., a discount on a future purchase or gift card, just write to us by email [email protected]). We value your patience and hope to have the opportunity to serve you better in the future. If there's anything else we can do to make this right, please don't hesitate to reply directly to this email - I'll be handling your case personally. With love, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopMay 27, 2025

Dear Karina! Thank you for reaching out, and we sincerely apologize for the delay in resolving this. We’ve processed your refund - it should reflect in your account soon, depending on your bank’s processing time. To ensure everything is handled properly, I’ll personally double-check the details and send you a confirmation email with all the information. Please don’t hesitate to write to us directly at [email protected] anytime - we’re here to help and want to make sure this is fully resolved for you. We truly regret the inconvenience this has caused and appreciate your patience. Looking forward to making things right. Best regards, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopMay 27, 2025

Dear Guisela! We’re truly sorry to hear about this experience, and we appreciate you bringing it to our attention. After reviewing your case, we can confirm that the refund was processed on 18 Apr. Sometimes delays can happen with banks, but we sincerely apologize for any frustration this caused. Customer trust is everything to us, and we’re deeply sorry that this situation made you feel otherwise. If there’s anything further we can do to assist, please don’t hesitate to reach out to us directly at [email protected] . We’d love to make this right. Thank you for your patience, and we regret that we fell short of your expectations this time. Sincerely, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopMay 14, 2025

Dear Ryan! First of all, I want to say how deeply sorry we are for the frustration and stress this situation has caused you—especially during such an important time in your life. We fully understand how upsetting it must feel, and it was never our intention to let you down. You’re absolutely right: there was an unexpected fabric supply issue, and we take full responsibility for the delay this caused. As soon as we became aware of the problem, we contacted you with complete transparency and offered a ready-made alternative from our available stock—just to make sure you wouldn’t be left without a dress for your big day. When you decided not to move forward with that option, we fully respected your choice and immediately processed a full refund. We’ve double-checked, and all refund confirmations were sent to your email—please take a moment to check your inbox or spam folder, just in case it landed there by mistake. We’re truly sorry that your experience with us didn’t reflect the care and commitment we put into every bride’s journey. We’ve learned from this situation and are actively working to ensure no other bride has to go through the same. If there’s anything else we can do to support you—even if just with advice or resources as you search for your next dress—please don’t hesitate to reach out. We’re here, and we truly wish you the most magical wedding day and a future full of love and happiness. With heartfelt apologies and warmest wishes, Mary Olivia Bottega Team

Response from Olivia Bottega | Online Bridal ShopMay 9, 2025

Dear Bride! We’re truly sorry for the delays and missteps with your order—this is not the experience we want for our brides, and we take full responsibility. You’re absolutely right: we should have promptly refunded the price difference when substituting the dress, and we regret the frustration this caused. Thank you for holding us accountable. If there’s anything else we can do, please reach out directly to [email protected] . We’re committed to making this right for you. Sincerely, Mary Olivia Bottega Team