⭐⭐⭐⭐⭐OKOHOKO™Redefines Fashion Luxury.At OKOHOKO™, we believe in bringing trendy, high-quality, and must-have products directly to you—without the high price tag. We specialize in curating viral, stylish, and practical items that fit seamlessly into your lifestyle.Our mission is simple: to make shopping fun, easy, and affordable. Every product we offer is carefully selected for its quality, functionality, and trendiness—perfect for those who love to stay ahead of the curve. ✔︎Fast & Reliable Shipping ✔︎Affordable Prices ✔︎100% Satisfaction Guarantee
OKOHOKO™ FASHION (okohoko.com) has 90 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
Also known as
okohoko.com
Website
okohoko.com
Category
Clothing & Underwear
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 60% of reviews.
Latest
Most recent review: January 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This company never provided shipping confirmation as promised upon checkout and have not sent my order. I have attempted to contact via chat, email, and contact form but no one has ever reached out. I’ve been charged but no product has been shipped nor confirmation sent.
Response from OKOHOKO™ FASHIONMay 23, 2025
We're truly sorry to hear you've had trouble reaching us. We did attempt to contact you from our support team, as shown in the attached screenshot, but unfortunately, we haven't received any updates from your end since then.
We've thoroughly checked our records, but we haven't found an order associated with the email address you provided. To help us locate your purchase, could you please double-check if you used a different email address when you placed your order?
We're absolutely ready to assist you in resolving this, but we'll need further information from your side to proceed. Please provide any additional details that might help us find your order, such as a different email address. thanks
JM
Johanna M.
AVOID
AVOID
clothes are cheap and poor quality and they refuse to refund
Response from OKOHOKO™ FASHIONMay 12, 2025
Dear Johanna,
Thank you for reaching out and sharing your feedback. We are sorry to hear that you were not completely satisfied with the quality of your purchase.
We understand you were inquiring about a refund. As per our Return and Refund Policy, customers are welcome to return items to one of our warehouses if the product is eligible for a return. The return shipping costs are the customer's responsibility. Once the item is received and evaluated by our team, and the return is approved, a refund is then issued. You can find the full details of our policy here: https://okohoko.com/policies/refund-policy.
In your specific case, as you did not wish to cover the cost of return shipping according to our standard procedure, we offered an alternative solution of a partial refund, allowing you to keep the product without needing to send it back.
We always aim to work towards a satisfactory resolution for our customers within the guidelines of our policies.
If you have any further questions, please feel free to ask.
Sincerely,
OKOHOKO CUSTOMER CARE
MR
Mrs R.
AVOID this company at all costs
AVOID this company at all costs! Bought some shoes from them a size bigger than I would usually get, well they turned up significantly smaller than my usual size! The quality is poor too.
After contacting them and sending pictures showing the size difference, they would not refund me in full even though their policy states that if there's a manufacturing fault you're entitled to a full refund! I would say shoes at least 2 sizes smaller than they should be is a manufacturing fault! The best they would do is a 40% refund and I had to fight for that! Seriously don't waste your money with this company.
Response from OKOHOKO™ FASHIONMay 9, 2025
We sincerely apologize for the frustration and disappointment you've experienced with your recent purchase. We always strive to provide our customers with trendy fashion products and a positive shopping experience.
Regarding the sizing of the shoes, we understand this has been a significant issue for you. As clearly outlined in our policy on our website, we strongly advise all customers to consult the specific size chart provided on each product page before placing an order. For footwear, this means measuring your foot length and comparing it with the dimensions listed in our size chart to ensure the exact size for your shoes. This helps prevent discrepancies between your usual size and the product's fit, as sizing can vary between brands and product types.
Our return policy states that we do not accept returns due to a change of mind or general sizing issues unless the product is indeed faulty. A manufacturing fault would refer to a product that deviates significantly from the measurements specified in our own size chart for the size ordered, rather than a difference from a customer's usual size in other brands. The partial refund offered would have been in consideration of this distinction and as a step towards a resolution.
We also regret to hear about your concerns regarding the quality of the shoes. We aim to offer products that meet our customers' expectations. If the provided photos specifically demonstrated a defect that would be considered a manufacturing fault beyond just sizing, we would review the situation in line with our policy for damaged or defective items.
We are committed to resolving customer concerns. If you can provide specific measurements of the shoes you received in comparison to the size chart displayed on the product page at the time of your purchase, we would be happy to review your case again.
Our support team is available through Live Chat on our website should you wish to discuss this further.
Sincerely,
OKOHOKO Customer Care
RF
Rich F.
SCAM - FAKE TRUSTPILOT SCORES ON WEBSITE - BEWARE
SCAM - FAKE TRUSTPILOT SCORES ON WEBSITE. BEWARE - READ OTHER REVIEWS
Ordered an item 3 days ago but received no confirmation email. When I went back onto the site to look at the item again, a pop up box kept coming up saying my name and what town I live in & I had just purchased the item 3 days ago. I contacted them on live chat and the man kept saying:
"This name belongs to someone else. It is not your name", when all he had was my email address. He was completely incompetent and after my repeated requests on what basis he was saying that, he could not reply. He did not ask for any details whatsoever, like the order date or my address etc. It continued as follows:
"There are other customers with the same name as you who purchased this product".
"Please do not worry about this, it belongs to another of our customers". This is highly unlikely because whilst I was having this live chat, the pop up box was constantly coming up stating my name and the town I live in saying I had purchased the exact product 3 days ago! The man was inept & this is clearly a scam.
"We sell many products every day. Many of them have the same name. So we can say for sure that this may not be yours". What an absolute joke! The guy is clearly a mo*on to even think this is an acceptable answer!
When I initially went onto the live chat, this is what was written:
"Hello. I'm OKO AI support expert, here to help you find what you're looking for. How can I help you?" I typed in that I wanted the Pop up box with my name on it removed, as I did not give permission to advertise this to anyone, and it's a breach of my privacy. The response:
"I understand your concern about your name appearing in the pop-up notification. We take your privacy seriously and will review and disable this specific pop-up message to prevent your personal details from showing in the future. To process this promptly, could you please contact our support team through our live chat here:
okohoko dot com slash pages slash contact slash hashtag chatty hyphen chat with your order details or account information. This will help us ensure your request is handled accurately and securely. Thank you for bringing this to our attention, and we apologise for any inconvenience caused". (Obviously impossible to do so when they didn't send a confirmation email in the first place - and yes I check my junk folder every day at least 5 times a day - clearly all part of the scam).
I then selected "Talk to a Person". "We are connecting you with one of our agents for further assistance. While we are experiencing a high volume of requests (NOT SURPRISED DUE TO THE OBVIOUS SCAM GOING ON HERE), we will make every effort to respond to you within 24 hours. We appreciate your patience. While you're waiting for us, could you please share more details about the situation, if you haven't already. This will help our teammates provide you with a faster answer, and we may be able to find more information for you".
So, the fact that the AI customer service rep has a prepared statement regarding the pop-up boxes with customer's names and the town they live in, it is a clear indication that they know exactly what they are doing, & that people do not like it. And to make matters worse, the customer service rep wrote, after my repeatedly asking him to remove it:
"Can you show me this with pictures? What exactly do you mean by the problem?" It's laughable.
I uploaded the photo, because he clearly didn't think I'd taken photos of the pop-up, (constantly coming up every 2 seconds), whilst we were on the live chat, and taking photos of the whole chat as he became more and more inept. But still, he would say...
"Please don't worry about this".
So after about the 4th time of saying on what basis are you saying that it is not me who ordered the item, he said:-
"I didn't say you didn't order".
After receiving my photo of the pop-up:
"Give us some time and we will remove it since you don't like it". Charming!
I then asked again how he would know that this is not my order when he had not asked any questions that a usual customer service rep would ask to help me with my order, he replied:
"It works automatically from our back end". He was clearly talking from his own back end the whole time!
And still, he did not answer my question "Where is my confirmation email?".
So I have everything recorded, have contacted my credit card company & my lawyer & I will be contacting Trading Standards' equivalent in the USA to get this website shutdown (it says it was based in Ireland when I ordered).
The photo of the supposed customer service person was an Indian/Asian man. Their website has lots of supposed Trust Pilot 5 star reviews. These are FAKE, so DON'T PART WITH ANY MONEY.
(For those who are asking why I waited 3 days after my order to notice that I hadn't received the confirmation email, I was away & had not been able to check my emails).
Response from OKOHOKO™ FASHIONMay 6, 2025
Thank you for your communication. We have carefully considered your concerns and wish to address them thoughtfully and transparently.
Regarding the website pop-up you described displaying personal information: This is not a known or intended feature of our store, www.okohoko.com. We are genuinely concerned by your report of this experience, as we take matters of customer experience and website integrity very seriously. If you recall any other specific details about this occurrence, that information could be helpful.
It is also truly disheartening for us to learn of your dissatisfaction and any impression that our business practices are not straightforward. Please be assured, the entire OKOHOKO team is wholly committed to operating with integrity, honesty, and transparency. We work hard on our project with passion, striving to provide a positive and trustworthy experience for all our customers.
To specifically address the possibility of an order connected to your concerns, we have diligently searched our customer database. We have looked for records using details that may have been previously provided or associated with your inquiry (such as the name "Rich Farr" or a particular email address). To date, these searches have not enabled us to locate a matching order or customer account.
Often, minor discrepancies in names, email addresses, or dates can make locating an order challenging. To ensure we can thoroughly investigate your report about a missing order confirmation, or any other issue you've encountered, we would be very grateful if you could provide us with the following specific information:
The exact email address used at the time of your attempted purchase.
The full name provided for the order.
The date of the transaction or attempted purchase.
Any order number or transaction ID you might have noted, even if the order wasn't fully confirmed.
Our primary goal here is to clarify this situation for you and address any legitimate concerns. Your cooperation in providing these details will greatly assist us in looking into this matter more effectively and finding a resolution if an error has occurred on our end.
We appreciate your patience and understanding.
Sincerely,
OKOHOKO Customer Care
LI
Liam
Good Sandals, Shipping Was Within Stated Time
I purchased the Orthopaedic Leather Sandals and I'm quite happy with the product itself – they seem well-made and are comfortable. I'm giving 4 stars instead of 5 primarily because the shipping didn't feel particularly fast. However, to be fair, delivery did occur within the 14-day timeframe that was stated during the purchase. So, while I would have loved to receive them sooner, the company did meet their delivery estimate. Overall, I'm satisfied with the sandals.
Response from OKOHOKO™ FASHIONMay 5, 2025
Thank you so much for taking the time to leave a 4-star review and share your feedback on the Orthopaedic Leather Sandals!
We are delighted to hear that you are happy with the sandals themselves and find them well-made and comfortable.
We also appreciate your comments regarding the shipping time. While we always aim for prompt delivery, we thank you for acknowledging that your order arrived within the estimated 14-business-day timeframe provided during purchase.
It's great to know that overall, you are satisfied with your purchase. We value your feedback and hope you enjoy your sandals!
Warm regards,
OKOHOKO CUSTOMER CARE
LM
LINDSAY M.
If I could give 0 I would
UPDATE- owner got in touch straight away and could not have been more helpful! If I could give 0 I would! Quality is awful! Dress is like paper, emailed constantly for an address to return and received no response. Went through PayPal and got a reply within the hour telling me my request doesn’t meet there return policy. Avoid this company…reply full proof of emails sent to your so called support address has been sent to PayPal. No holes in the dress if that’s what you mean. The quality is horrendous! Paper thin! I clearly requested an email address to return the item at my own cost! And receive a full refund as I did not receive what was advertised. After more research you use the same picture as multiple other companies and reading there reviews it’s common fault with this dress.
Response from OKOHOKO™ FASHIONMay 5, 2025
Thank you for sharing your feedback. We are concerned to hear about your disappointment with the dress and your experience with communication.
We must clarify the situation regarding contacting us. We have checked thoroughly and we have never received any emails from you at our support address. The only communication we received was your message via PayPal, to which we replied within just a few minutes of receiving it.
Regarding the quality of the dress, we are concerned to hear you describe it as "like paper." Our policy states that if an item arrives damaged, defective, or incorrect, we require clear photo evidence within 14 days of delivery. Once the issue is verified, we offer a free replacement or a full refund.
However, we need to emphasize that we have never received any photos or videos from you related to this problem. Providing clear photo or video evidence of the alleged defect is a requirement as clearly stated in our Return and Refund Policy. This policy is prominently displayed on our website and is presumed to be accepted by the customer before placing an order.
Without this evidence, we cannot verify a claim of defectiveness or proceed with a resolution such as a refund or replacement.
Please send us the required photos or videos clearly showing the issue. Once received, we will review your case promptly according to the policy procedures you agreed to upon purchase.
Sincerely,
OKOHOKO CUSTOMER CARE
HT
Hong T.
Please don’t buy from this company
Please don’t buy from this company
I bough a coat size too big
I want exchange they won’t let me
This is terrible
Response from OKOHOKO™ FASHIONMay 5, 2025
Thank you for your feedback. We are genuinely sorry to hear that the coat you received was too big and understand your disappointment regarding an exchange.
Our policies regarding sizing are outlined clearly on our website. To help ensure the best fit and avoid issues like this, we strongly advise all customers to carefully review the specific size chart available on each product page before placing an order. Furthermore, if there is any doubt about which size to choose, we encourage contacting our support team via Live Chat or email before purchasing, so an agent can help suggest the right size.
While adhering to our policy means we unfortunately cannot process a refund for an item where the incorrect size was selected by mistake, we absolutely want to help find a positive outcome for you. We are always available and willing to discuss finding a solution for a replacement.
Please reach out to our customer support team directly via Live Chat on our website. Provide your order details, and let us know you're contacting us following this review. We will then look into the options available to assist you with a replacement.
We appreciate your understanding and hope to find a suitable solution for you soon.
Sincerely,
OKOHOKO CUSTOMER CARE
DO
Donna
PI would not even give this compay one…
I would not even give this company one star but have no choice..
They just feed you rubbish about tracking your parcel.. apparently my parcel has been at the sorting office for 12 days now .. I also paid express delivery and still have not received it .They are fake DO NOT trust this site .
Response from OKOHOKO™ FASHIONMay 5, 2025
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and concern caused by the delay in your delivery and the tracking information.
We understand your disappointment, especially regarding the tracking status showing your parcel at the sorting office for an extended period. Please know that while we process orders within 1-2 business days, standard shipping typically takes 6-12 business days after that (as stated in our shipping policy on our store). Sometimes, carrier tracking updates can be delayed, and unfortunately, once the parcel is with the courier, the transit times are beyond our direct control.
We noticed you mentioned paying for express delivery.
We have attempted to contact you multiple times via the email address associated with your order. Our emails were sent to apologize for the delay you're experiencing with what you understood to be an express shipment, and to offer you a refund or discuss alternative solutions, but it seems we haven't received a response. Please check your inbox, including any spam or junk folders, for our messages.
We assure you that OKOHOKO is a legitimate business, and we are committed to ensuring our customers receive their orders. We truly want to resolve this for you.
Please contact our support team directly via Live Chat on our website (the fastest way). Provide your order number, and we will investigate the status of your parcel immediately and discuss the resolution options we previously offered.
We appreciate your patience and look forward to assisting you.
Sincerely,
OKOHOKO CUSTOMER CARE
