OjcommerceReviews of ojcommerce.com

I ordered a 10 inch thick memory foam mattress from OJ Commerce through Amazon. They sent an 8 inch thick mattress. I didn't notice until it was on the bed. It didn't look like 10 inches. Sure enough, the box said 8 inches. I contacted OJ Commerce and told them I would keep the mattress, just refund me the difference in price between the two. After sending them pictures of the mattress and box, they told me to pack it in it's original box and return it at my expense, plus I would have to pay a 30% restocking fee. Even though their policy says mattresses can't be returned. Ever try to get a memory foam mattress back in it's original box? Impossible. I asked again for a refund for the difference in price between what I ordered and what I got. They made the mistake. I should not have to pay for it. All I got were automated e-mails from them. The story is actually longer than this, but Amazon eventually paid me the difference so I would drop my claim. Not OJ Commerce. OJ Commerce is rated really high on Amazon. I tried to tell them to check BBB and other review sites, but nothing has changed.

Shipped fast, received before estimated date. Easy to put together and excellent instructions!

Ordered 4 chairs and only received 1. I called and spoke to customer service representative and was told there was an error in the description. They wouldn't stand by what was advertised. They offered either a $10 refund (paid over $37) or return chair, which I couldn't as my son had it at college. I even called the CEO twice and left messages, but he never bothered to return my call. This is a horrible company to do business with.

Got a drafting chair for my standing desk. Came quicker than estimated and assembled easily enough. Would buy again

I cannot stand this horrible company. :-( They sent the wrong color in 2 desk chairs, then made me pay to send them back and then had the NERVE to REFUSE the shipment!! I gave them the tracking number and everything they asked for!! Therefore, they made us pay to ship 2 HEAVY chairs back to them, THEN BACK TO US!!! We're bleeding $ dealing with OJ COMMERCE. These are tactics to AVOID RETURNS and they could care less about customer complaints or satisfaction. You can't even contact them directly. Only automated responses. BEWARE. WE ALL NEED TO STAND UP TO THIS. GET RID OF THESE GUYS!! Do not do any business or you will deeply regret it.

I've now purchased one hundred pound weight plates from them on two occasions and both times the plates were exactly what was expected, and delivered on time by a courteous and helpful delivery person.

This place is horrible with customer service and accepting responsibility for lack of response and damaged products. I received a damaged cracked table, I contacted OJ Commerce the same day of delivery and sent them photos of the damaged. They gave me the run a round for over 6 weeks sent an incorrect replacement part and then after 7 weeks they asked me to return the table at my expense. My suggestion would be to pay a little more money and shop elsewhere, This company does not care about customer service or integrity. Go check them out on The BBB Better Business Bureau as well. This is not a trusted company!

When I received the package, we could see the box had been severely damaged and were expecting damaged item inside. So we opened the box and saw several damages. We closed the box and emailed them for a replacement of the whole item. We also noticed that the box was previously opened and then taped at the corners and the packaging foam material inside was crushed indicating someone had removed and repacked the item which means it was used and not new. But OJ Commerce sent a mail asking for pictures and we sent them. Then they sent an email that they will re-send the part that was in the picture. We thought we should check all the parts before they ship since we had not removed and checked other parts. And to our horror, we saw a cockroach running on the side wall of the box inside. So we sealed the package immediately and shot an email asking them to arrange a return before our brand new home gets infested with roaches. They sent an automated reply that we ll contact you. We sent few more emails but only got automated replies from them and then all of a sudden after 21 days they send an email with a tracking number for shipment of one part. When I replied confronting them about out previous emails, they sent a standard email saying we don't give refunds. Now I have a box with roaches sitting in my new home for which I will have to pay to get rid of and OJ Commerce is holding my money, I am planning to involve the health department of my county in this matter now.