OjcommerceReviews of ojcommerce.com

The product is decent, but if you ever have any problems their customer support is the worst I've ever experienced. I exchanged 20+ emails and then had to call them everyday to get them to tell me they had already refunded me when, in fact, they had not. Next level terrible. UPDATE: In response to their response - I will 100% NOT be reaching out to your generic email address. I have exchanged over 2 dozen emails with your support folks and it is always full of unmet promises. "You'll receive an update in 1-2 business days" and I never do unless I email you AGAIN. Thanks for the offer, but no thanks.

I have increased the review from 1-2 stars. The day after submitting my review to Trust Pilot and filed a complaint with BBB, Ojcommerce issued a full refund to my account. I would not issue a higher review than 2 stars, because it should not come down to this to get a satisfactory outcome. I ordered floral swags online. The quality and size of the item would have looked perfect in my home. I received the swags. They were cheap imitation silk flower that had threads shooting up from their petals. The colors were blatantly fake making it look like dollar store products. They claimed it measured 33 inches - but the only way you could make the product stretch to that size was to pull each end piece completely stretched out and have the swag in a completely unnatural, not-as-advertised shape. Instead of just allowing me to return the items, they required numerous detailed photos of the item and boxes they shipped in. Then finally the issued RA and labels. I had to bring the boxes to a Fedex store to return them - and then the company refused the return of the item upon delivery!

Very hard company to work with when it comes to returns. I took a picture of the label done by FedEx including the tracking number in it and they said I didn't give them the tracking number. They never pick up the phone either despite them being open from 9 to 6. 20% restocking fee on top of paying the shipping costs also seems far too steep just because we ordered something wrong on their confusing and poorly designed website. Newsflash OJCommerce, hire an actual webdesigner and include some asterisks so people don't get ripped out of a deal.

I placed order thru Wal Mart and they gave order to this company. That was my first red flag. Product came in a timely manner with great packing, however pins are already breaking after I hunt bed sheets on the line.

Look elsewhere. Tried to contact company via phone. Put on hold for 35 minutes that a answering machine picks up and says voice mail is full. Tried a different option on prompt. Same thing! If you're going to order, try using their phone system and see what happens! Product finally arrived, took three weeks. Clock face is crooked. Number 12 is off to the right. The stopwatch feature does not line up. So when you hang it on the wall it looks crooked. If you try to straighten it, then stopwatch feature is crooked. Now the question is how do you contact the company. This voice box is full!!

Delivery was slow. The rugs shed terribly and have clogged both my washing machine and dryer. They also don’t dry very easily. I dried for 60+ minutes and still had to hang them out to finish air drying.

I purchased a microwave from Walmart.com as a sample for room remodels and it was not going to work for us. When I tried to return it, I was THEN informed that I had purchased it from a third party vendor and I would have to contact them. I was then informed that I would have to pay a 20% restocking fee plus all shipping required to return the item. Not cool.

A lot of reviews said shipping was fast. I ordered an item two weeks ago that said it would arrive in one week. I totally understand COVID slowing things down, but no updates have been made on their website regarding the shipmment, and I finally got ahold of someone via email who said the item would take another two weeks to ship even thought they've already charged my credit card. I just hoped shipping information was somewhat accurate.