OjcommerceReviews of ojcommerce.com

I bought some stereo equipment from OJ Commerce, through Amazon, thinking that would protect me. How wrong I was! Before I bought the product I asked OJ Commerce a couple of questions (through Amazon) about specs, etc. They didn't respond but I found the information elsewhere, so went ahead and ordered. The product arrived - the box looked like it had been thrown off the truck a couple of times! I saw no point in wasting time setting up electronic equipment that had been treated like that, since at some point something was not going to work right. (It's rattling inside.) I requested a refund. 1. OJ Commerce refused to give a refund; they said they would only give an exchange. IF I provided photos of damage. 2. I sent photos of the damaged box, but OJ commerce demanded photos of visible damage! How can I photograph internal damage to an electronic item? OJ Commerce said I would have to pay a 30% "restocking" fee to get a refund. I asked for clarification of other fees and charges. Since I have notified them that the product appears to be damaged, I also asked that I get my full refund (less their 30%) if damage was found or claimed by them. (I don't want to be blamed for preexisting damage.) At this point OJ Commerce simply stopped responding. Bottom line: con artists. STAY AWAY. -------------- NOTE: If you are brave enough (or rich enough, or foolhardy enough) to deal with this company, get everything in writing before you order. Afterwards is too late. But there's no reason to believe they won't weasel out anyway.

This has been a horrible experience. I ordered a vanity desk for my wife. The item arrived damaged. Every corner was cracked. The legs were scratched. The piece that holds the mirror broken. I asked for a return label so I can ship it back for a refund. All I get are vague emails saying it will take time for them to process this. I also got an email saying if I want to return the item they will charge me a "30% restocking fee" and I have to pay for return shipping! So they send damaged goods and I have to pay roughly $50-$60 to return it?! I am still waiting for a return label and response from OJ Commerce while this broken piece of crap takes up space in my house.

I ordered a vanity through walmart with this company and this was the worst experience I have ever been through. they sent us the wrong color which by the way wasnt even an option for me to choose from. To get an exchange or refund you have to send them a thousand pics of the object, box, etc and then they expect you to donate the product and produce a copy of your donation slip before they will even start to process a return or exchange. We dealt with this for over a week of numerous emails and telephone calls and them giving us the run around the entire time. I told them numerous times i wanted an exchange and wanted the correct product shipped to me yet finally a week later they just credited my account back. I decided to find a product elsewhere because I did not want to order and go through all of this again. They all act like they have no idea whats going on and are complete idiots. this has been the worst experience i have ever had ordering anything before. DO NOT purchase from them and make sure when you order anything to look for there name as a third party company. I did not know it was coming from them. I thought it was from walmart. Just a terrible company they should not be in business

If you buy from O J Commerce, be prepared to spend hours and hours trying to get your refund or replacement; holding on the phone for 30+ minutes only to be disconnected; get promises of refunds, being shipped a replacement; no refund after two months; and no help from Amazon! I am an Amazon Prime Member and have never in my more than 12 years purchasing ever had such a horrible buying experience with any company. The bike arrived damaged and despite two months of phone calls with, and emails to, O J Commerce customer service as well as 'help' from Amazon supervisors contacting the company directly to confirm my refund, two replacement bikes were shipped. The company then wanted me to pay return shipping costs plus a restocking fee! Email from warehouse staff said that there was no guarantee a replacement bike would not also be damaged, since all of these bikes from 2011 models - and I purchased the bike in Nov. 2015. Amazon is not helpful at all with third party sellers. After two months, I contacted my credit card company to file a claim, furnished emails and pages of documentation...and received a refund through my credit card company within days! As for O J Commerce, I complied with all refund requirement documentation and received email and verbal confirmation of a full refund. Then spent the next 7 weeks fighting to get a refund. If you still decide to purchase from this third party seller, be prepared for frustration and hours wasted in your effort to receive a refund for damaged goods. This was supposed to be a Christmas present for my granddaughter. I will NEVER again purchase from a third party seller on Amazon. And as a Prime Member who purchases frequently, I also am very disappointed and unhappy with Amazon's customer service on this purchase disaster!

I purchased a Halifax Cabinet from O.J. Commerce through Amazon. In my 10 years of shopping with Amazon, this product and this company is by far the worst I have ever seen. Despite the negative reviews on the poor instructions and complicated assembly process, I purchased the product for use by my Legal Secretary – BAD MISTAKE! The directions were nearly incomprehensible. My office staff spent well over 2 ½ hours assembling this item, only to discover it was defective. Two of the drawers would not open and the wheels on one of the drawers was out of round (maybe causing one of the drawers not to open). My staff then spent another hour disassembly and packing for return. Upon submitting the return request, instead receiving the mailing label like I normally do with an Amazon return, I got hit with a barrage of requests for detailed information, pictures and even a control number. The questions & requested information were excessive and unreasonable. The request for a control number was the final straw. Their inadequate inventory control system, where they did not know which product was sold to which customer, was certainly not my problem! At this point I had over 4 hours of staff time dealing with this defective product, and dealing with this horrible company. I made the decision that it was not worth any additional time & expense dealing with this product or company. The product is now in the dumpster! I suppose I am most disappointed with Amazon. Throughout the years I have had excellent products and service through Amazon. I have been a loyal Amazon customer since 2005. Last year I spent well over $10,000 on Amazon products for both my business and personal use. The vast majority of my purchasing is from Amazon & Costco. Both retailers offer great value and most importantly, convenient return policies. It now appears that that Amazon has fallen down on their supplier quality control vetting process. It is disappointing and I will take a harder look at purchasing items from Amazon.

Worst company I've ever dealt with, hands down. Withheld $300, would not answer my calls nor return them. Told me a "supervisor" would call me back that never did. Had to initiate Amazon investigation because OJ Commerce is so bad at communication. USE ANOTHER SELLER. IT'S NOT WORTH THE ISSUES YOU WILL FACE!

I bought a dulcimer as a Christmas present for my son who is an accomplished musician. The strings buzz terribly and so, right out of the box, we were looking at returning it, sending in for repair, or having it repaired locally. THE SELLER CHARGES A 30% RESTOCKING CHARGE!! OJ Commerce, the reseller, wants $65.00 to take it back. $65.00 is outrageous. OJ Commerce only wants your money, not your satisfaction with their products. And they will take your money even if you find their products not up to muster.

I bought a pair of adjustable dumbbells from these guys and the delivery was prompt and the quality of the products are really good.