OfficialquasiReviews of officialquasi.com

How can you advertise Collagen masks that CANNOT be absorbed by the skin as the Collagen molecules are too big to be absorbed. You only benefit from Collagen by taking it Internally! Every educated consumer knows this! Shame on you for your misleading product.

stay out of the way of this people, they take your money out of your card, then in top of that it takes ages for them to reply an email and they are very rude. in the end they took 20 % off for the return that it was not even me buying it, they have the common scamm of automatic refills BS and there is no way how to cancel it. SCAM!!!!!!!!!!!!!!! BE CAREFULL !!!!!!

Never received product..case was escalated twice according to email..still no response Absolutely no way to call or contact other than email. They stole $47 from me. Did not even attempt to replace. This was ordered on July 19th and is now August 11th..no tracking

Enrolled me into a subscription I didnt want. And paypal wouldnt help me get my refund back. I emailed customer service at Quasi to send back the items and she ghosted me. I have screen shots of what this scamming company does to make people not realize what they are signing up for

⭐ 1 Star – Quasi promised a full refund in writing but still owes me $81 UPDATE: After my original review, Quasi finally processed my refund, but deducted an $81 restocking fee. On June 15, 2026, Quasi confirmed to me in writing that if the products were returned in their original condition and unopened, they would process “a full refund without any deductions.” I trusted their written commitment and returned the products. Had I known they would later withhold $81, I would not have proceeded with the return under those terms. After more than three months of trying to resolve this, including a formal complaint sent on September 1, Quasi has not responded and still owes me $81. People work hard for their money, and a company’s written promise should mean something. I am sharing my experience so other customers can be careful and avoid going through the same situation. I have the email from Quasi confirming this promise in writing. Unfortunately, Trustpilot does not provide an option to attach the email as supporting evidence. ...................................................................... ...................................................................... ⭐ 1 Star – Extremely disappointing customer service and refund experience I returned my merchandise the day after receiving it. On June 17, 2026, Quasi confirmed that they would monitor the return and that the refund would typically be processed within 10 business days after the return was received and inspected. It has now been nearly two months. I have sent multiple follow-up emails — this is now my fifth follow-up — simply asking for an update regarding my returned package and refund. Unfortunately, I have not received a response from customer service. What is most disappointing is not only the delay in receiving my refund, but the complete lack of communication. I have been patient and have given the company multiple opportunities to provide a simple update, but I still have no information about whether my return was received, whether it was processed, or when my refund will be issued. I understand that returns can take time, but nearly two months with multiple unanswered emails is unacceptable. I hope Quasi sees this review and finally addresses my case. I would be happy to update this review if the issue is properly resolved.

6/20/26 – request to send product back and request a refund 6/20/26 offered a 20% cashback to keep the product – I declined 6/21/26 They forwarded a return address to Dorel,Florida and asked me to provide the tracking number. 6/22/2026 I forwarded the UPS tracking number. 6/22/2026 acknowledgment of receiving the tracking number and said to allow 10 business days for a refund 7/9/26 package arrived on 6/29 sent an email requesting an eight update on the refund 7/10/26 acknowledgment email and forwarding email to management to provide an update on the refund 7-17-26 request for refund status message says allow 14 business days for a refund 7/19/26 acknowledgment email forwarding to management and now to allow 20 days for a refund 7/31/26 request on status of refund – no reply 8/6/26 request status of refund – no reply 8/8/26 request status of refund – no reply 8/10/26 Still no reply. 8/17/26- Update;I have received a full refund.

I ordered on 7/15. It’s been almost a month and my 7 day delivery has not arrived. On top of that their customer service is just some AI bot and I cannot get any real person to help me. Don’t waste your time or money. This company is a scam in my opinion. I left them a 1 star review on their site and they invited me to leave them a review here too so that shows about how much they actually pay attention.

I stupidly ordered $117 of Quasi products. I admit that I wondered if this site was legit and I’ll remember to listen to my gut in the future. I ordered the products and the receipt said it would arrive in 3 to 5 days (not business days). It has now been 15 days with no product. I’ve contacted customer service 4 times and as others said, it is an AI generated response. The last response said my complaint would be forwarded up the chain for investigation but I still haven’t received a response. They also refused to refund me money. This is a scam.