OfficialquasiReviews of officialquasi.com

Response from OfficialquasiAug 13, 2025

Hi, Thank you for reaching. We offer our products on a one time purchase and subscription basis. When you opt in to our subscription, you get an additional 10% off. If you have a recurring charge, that means that you have opt in our subscription program. It is completely flexible. We also make it clear to customers that you have selected a subscription. I am unable to locate any order under your name, will you please provide us your order number so we can help you manage your subscription? If you have emailed our customer service team, please give 1-3 business days and you should receive a response. If not, please kindly check your spam/junk folder. Thank you!

Response from OfficialquasiJul 3, 2025

Hi, Thank for finding time on sending us feedback about your experience. I would like to personally apologize for any inconvenience caused. However, please do understand as well that as a business we have policies that are meant to be followed in accordance with the information that we put out on our website. Upon reviewing our conversation, there is a misunderstanding. The return instructions state that the package must be shipped out by July 7th (not implying that it must be delivered by July 7). Restocking fee is designed to offset the costs associated with processing and restocking returned items, such as inspection, cleaning, repackaging, and potentially re-shelving. We have a team who reviews every returned package to ensure that it could be resold. Regardless, most businesses like us charge restocking fee to cover all of those costs. Our customer's satisfaction is always our main goal together with their skincare. We thank you so much for your understanding and for any further assistance, our team is always here to be fair and ready to provide extending hand. Many thanks!

Response from OfficialquasiJul 3, 2025

Hi Elo, Thank you for taking the time to write this review. We are certainly happy in assisting you. I have been trying to locate your query and unfortunately, I have been unable to locate your profile under 'Elo'. If you could provide me with your order number or email address, I will look into your order details for you. I look forward to hearing from you Have a great day!

Response from OfficialquasiJul 3, 2025

Hi Carlos, Thank you for taking the time to write this review. Upon checking, I see that your order was successfully delivered. If you have trouble locating the package, please feel free to reach out to our customer service team so someone can assist in helping you locate it. Have a great day!

Response from OfficialquasiJul 3, 2025

Hi Cath, Thank you for taking the time to reach out. I'm sorry to hear that you have not received your package. This is certainly not the experience we want our customers to have. I have been trying to locate your query and unfortunately, I have been unable to locate your profile under 'Cath'. If you could provide me with your order number or email address I will look into how we make this right for you. I look forward to hearing from you Many thanks