Beth L.
Do not use this company!!!
Do not use this company. Products are not branded or as advertised complete fakes! Tried for months to get my money back. They want me to return the items and pay for the postage which is more than the product costs. So pay another $100 to return product and then the 20 percent restocking fee too. So sending me something I didn’t order and then making me return it at my expense. Even though their website says easy returns and refunds it’s all rubbish. Do not use this company. Their products are fake. Please take no notice of the so called reply from the company- the products were purchased from their official website, all this information was sent to that email on the day the products were received including photos and the response is circular once it was supplied. Send the products back at my expense at a price,greater then the products are worth and in return they will take a 20% restocking fee and refund the difference which is ludicrous. This is their mistake and I will be then be out of pocket more than $150.00!!!! Please read all the other google reviews saying the exact same complaint that products are fake, or sent back and no refund given ect.
Response from OfficialquasiJul 6, 2026
Hi there, thank you for sharing your experience and we're very sorry to hear about the trouble you've been having. We take claims like this extremely seriously because all of our products are formulated in Korea and shipped directly from our US fulfillment center. What you're describing does not sound like the product or the experience we stand behind, and we want to investigate this thoroughly. Could you please email us at [email protected] with photos of the product and packaging you received, along with your order number? This will help us determine exactly what happened. We want to resolve this for you fairly and as quickly as possible. In the meantime, if your purchase was made through any website other than officialquasi.com or our authorized Amazon store under "Official Quasi," there is a chance the product may not be authentic, and we'd want to flag that for you as well. Warm regards, The Quasi Team