OfficialquasiReviews of officialquasi.com

Horrible customer service. After receiving a second delivery of product I didn’t sign up for and requested a refund, I didn’t get an initial response. Sent a second email and it was answered with company policy rather than customer support, claiming that I signed up for a subscription when I know that I unchecked that box on my order. I would at this point like my money back for my first order and the second unwanted order. There’s no phone number to actually talk to a person and emails don’t provide full answers. Feels like they just want you get annoyed and give up on the request for refund. Don’t go down this rabbit hole with Quasi, the product isn’t worth all of this nonsense.

Ordered face mask payment taken,next day another payment taken I wasn’t aware at that time. 3weeks later another payment taken.Over £90 taken from my account in a month!Have been trying to return 2 packs of face masks as found them very flimsy so not suitable for me.Asked seller for return label or address just being ignored so still have 2 full boxes of masks no use to me requested address to return seller not sent

Wanted a return so contacted,total disgrace sent numerous e mails no one answered .

Scam. Don't use this company. After one order they keep charging your card and sending more products. they say it's a subscription, however there's nothing about a subscription on their website. The won't refund, and even though they haven't sent the un-ordered product the will still send it after you say that you never placed the order. They then keep saying their 'policy' prevents them from giving a refund. They use a whole lot of delay tactics to avoid returning the money they extracted from your card details without permission. The only way to stop them and get your money back is by going to your bank. Absolute scam artists. The product is fine, not magical, not better than similar products on the market, but fine. If they wanted to, they could run a legitimate business selling their products without running credit card fraud scams.

Horrible customer service! I would not buy from this company. I have emailed them so many times and they will not get back to me. I only want to return the products and get my refund. The only way to communicate with them is by email. I would consider buying these masks from another company. I would not do it again!

This company is a joke. My first order was in June 2026. I spent almost $100 and received 6 boxes (5 boxes of the white face masks and 1 box of neck masks) every box was crushed, ripped, and open. Their packaging was terrible. I emailed customer service, which I’m pretty sure is nothing but AI. I was told “well the masks are still useable.” I was also told I could have paid for shipping to have kept this from happening. Fine whatever. Fast forward to July 6, 2026. I ordered 5 boxes of the pink masks (Salmon PDRN Collagen Masks). They are buy 3 get 2 free. This time I paid for shipping and 3 day processing. It took them 10 days to get it to me. It also came to me just like the first order. Every box was crushed and open. I emailed customer service again and they were like “oh it’s been delivered today.” Did they even read the email? I have sent them pictures of how it was delivered once again and I am now getting nothing but crickets from them. BTW, I have used 1 box of the Collagen Glow Up Masks 2.0. All I can say is save your money, it is not worth it.

I have tried to contact you by sending you emails to stop taking money out of my account and did not need anymore items. Yet you done it again. I did NOT subscribe to every month. As a single girl I cannot afford it. I will be taking legal action to recover my money. Perhaps someone could answer my messages and give me address to get a refund of the 2nd package which I DIDNT ORDER

Never received. The website is now down. My tracking link does not work. I’m out of $237 now with zero product. I’ll be fighting this with my cc company.