HELLOReviews of officialhello.com

Response from HELLOAug 29, 2026

Trevor, receiving completely different products to what you ordered is not acceptable and we're sorry this happened. Please email us at [email protected] with your order number and a photo of what you received. We want to make this right.

Response from HELLOAug 29, 2026

Julia, three months is far too long and we completely understand your frustration. This should not have happened. Please email [email protected] with your order details and we will personally escalate your case to get it resolved as quickly as possible.

Response from HELLOAug 29, 2026

Denny, we're sorry. Being told the refund policy had changed after you had already returned the item is not right and we understand why you had to go to your credit card company. We'd like to look into what happened here. Please email [email protected] if you're open to it.

Response from HELLOAug 29, 2026

Ryan, five months with no refund after a confirmed return is unacceptable and we sincerely apologise. Please email [email protected] with your return tracking information and we will treat this as urgent.

Response from HELLOAug 29, 2026

We hear you and we're sorry. Having tracking proof of a return and still not receiving a refund is a serious failure on our part. We understand if you've escalated this externally. If you're willing, please contact [email protected] with your tracking reference and we will look into this directly.

Response from HELLOAug 29, 2026

Jeff, we're sorry your order was delivered to the wrong address and that our team didn't handle it appropriately. That's not the standard we want to hold ourselves to. If this is still unresolved please contact [email protected] with your order number and we'll look into it.

Response from HELLOAug 29, 2026

Thank you for the detailed feedback Sunil. The phone issue is something we're aware of and working to fix. You're also correct that our sizing runs larger than some brands and we need to be clearer about that. We're sorry this wasn't the experience you deserved.

Response from HELLOAug 29, 2026

Marshall, receiving a 5XL when you ordered an XL is a fulfilment error and we apologise. Three unanswered emails on top of that is not okay. Please email [email protected] directly with your order number and we will get the correct size out to you.