HELLOReviews of officialhello.com

This company is a Scam, do not order anything from them. There is no way to get a hold of them. You send emails they don’t respond. You call them no one answers and their voicemail box is full.They are ripp offs! Fake tracking numbers, don’t get suckers like me.

Absolutely horrible. I ordered 3 pairs of large mens underwear. It took 3 weeks to come in, and 3 pair of mediums came in. I called on 3 different occasions, tried the online chat, as well as emailed multiple times within a 2 week span and never heard back. I have these pair of unopened packages to return for not a refund but just a larger pair that I originally ordered and I cannot get a hold of anyone to answer me.

I ordered this underwear as a gift and was eagerly awaiting its arrival. Although the tracking said it was delivered to a mailroom (not my door as it was supposed to be), the package was nowhere to be found. I contacted the company immediately, but they were completely unhelpful. They refused to issue a refund, send a replacement, or assist in any meaningful way. It was hands down one of the worst customer service experiences I’ve had in a long time. I would not recommend ordering from this company.

Bought a package of underwear which arrived fine. They were too small and the company gave me directions to send the package back to them for an exchange to larger size. I sent the package back (returns are not free; had to pay for shipping myself) and receipt is confirmed, but they have not sent me back my exchange and do not answer emails anymore

Placed order June 22 as a gift for someone. Website states 1-3 days to ship and 3-8 days to deliver . I still have not received my order and cannot get a reply from the company . Phone number goes straight to a mailbox that is full and the address provided is the same address for SEVERAL online company’s. This is just a cover for an overseas company scam.

Got reeled into a Facebook ad and bought from this company because it's been insanely hot outside and these were supposed to be all about coolness. I finally received a product but was the wrong color, didn't fit according to size, and is really uncomfortable due to poor manufacturing. I tried to contact the company multiple times in multiple ways but have never received any response. They give an address on their website but when you look it up there is a Sherman Williams paint store at that location. Basically they lie about their business, send you some garbage made in a Chinese slave labor shop, and provide no way to return it. I should have done my research first, they looked legit but definitely are not. Lesson learned on my part, hope others won't lose their money to them.

Took forever to arrive from China (not obvious based on website info) and teeny tiny. Cheap material. They only allow you to exchange at your expense, returns not allowed. Total rip off.

I looked at their website BEFORE ordering and the only address on their website is US. So I figured great, it'll be delivered fast. My order shipped on the 9th and we're the 20th and its still not here. Tracking clearly shows it shipped from somewhere far away (China?) but no mention on their website. I asked what carrier they used and where it shipped from. Their support simply replied with my tracking number without answering any of my questions. Convenient right? I replied again and now they stopped getting back to me. So here we are, 11 days after my order shipped and still nothing. Next step will be a chargeback.