Office DepotReviews of officedepot.com

I ordered online on 03-30-2020, they deducted my money from my account then sent me an email stating that it was shipped. I have waited 8 days past my delivery date to check upon it. UPS made a Label for it but has yet to receive my order. But Office Depot says it was shipped. They don't know where it is...so I guess I will get a Refund for it...

My experience was very good, but then I expect certain things like delivery time, wait time, even difficulties with customer service and website availability during a pandemic. If you bother to look back at the reviews prior to this time, they were mostly quite good. It's sad that so many people are vengeful and self-centered during this time.

As stated in other reviews, I wish I had read previous posts. I had to call multiple times to update an address with apt. number and was put oh hold, and kept having to repeat myself, and never got it resolved. They said it would take an additional 24-48 hours to receive a call back to confirm what I just told them. Also, placed on multiple holds, and long waits to get an agent. Ended up cancelling the order. Horrible customer service, and will never order from here again.

I thought I was doing the right thing -- reporting an order was incorrectly delivered. I have never had such an experience with customer service and hope to never again repeat it! I tried the web site and found the only way to communicate with Office Depot Customer Service was to call the 800 number all other forms of communication were currently suspended. First I was on hold for 48 minutes before an agent answered. Then I had to repeat my information over and over and over ... My name and address -- Address on box -- Invoice # 468664183/001 also on box I had to repeat the information 6 times before I finally understood and talked to Agent Alex as if to a 5 year-old child - very slowly;using small words. Several times I had to ask her to repeat what she said because her accent was too thick for me to understand. After asking me a question, she continually talked over me. No wonder it seemed she wasn't listening to what I was trying to say. Then Alex put me on hold for another 5 minutes and when she finally came back I had to start all over again! At this point she asked me how I was doing and I told her I was quite perturbed. She asked me what that meant and I told her "upset, agitated, angry, aggravated and irritated." She said she didn't understand. Then she asked for my account information. I told her I didn't know my account number and my account had no bearing on the incorrectly delivered package. I asked why she needed my account information and she just kept asking for my phone number and email so she could look up my account. Since no explanation was forthcoming, I told her she didn't need my account information and she just kept asking for my phone number and email so she could look up my account. After another two or three iterations, I asked to speak to a Supervisor. ( by this time I was positively apoplectic at my inability to make myself understood) I was put on hold for another 11 minutes. Alex came back on the line and said her supervisor was just too busy to speak to me in a timely manner but she was sure she could help me if i would just hold for another minute (it took considerably more than a minute). Then she said she had accessed my account and sent me this email and the delivery person would pick up the package some time tomorrow between the hours of 8 am and 5 pm. I explained that I would not be home as I ha to go to work and her response was "When will you be home" and she started naming days - Monday, Tuesday, Wednesday? I asked why I needed to be home and she replied that I had to be there so the driver could pick it up. I asked why the driver couldn't pick it up the same way he dropped it off - from my front porch next to the door? She replied "Well, if that is what you want do do." I was totally infuriated by the time this was done. I had to repeat myself so many times I was beginning to doubt I was speaking English! Or maybe she was listening in something other than English! I told her she didn't need to access my account and she did it anyway! Why did she need to know when I would not be home? The call lasted 1 hour and 27 minutes just for me to tell Alex that the Office Depot delivery person made a mistake and delivered the package to the wrong address.

Just like everyone else I haven’t received 3 separate orders from them totaling a little less than $200 and all three were showing as Delivered. I literally thought somebody might’ve stolen my packages but what’s the coincidence of all three being stolen that were supposed to be delivered on different days. Ended up finding these reviews up here about the same issue. Very upset about this. Will never order from here again!

I wish I had read the reviews before ordering. Do NOT order anything. Just checked my order and it says "delivered". Of course it's not delivered, customer service closed at this time. I'll just dispute my credit card charge. Do yourself a favor and do NOT order a thing from this website. Crooks.

DO NOT ORDER anything Look due to covid-19 and to their always already crappy customer service you will be left with a waiting order claimed to be delivered but in reality never even processed or at times never even in stock. Save yourself money time and pain.

Buyer beware** Saying things are in stock so you pay for it and later tell you they are out of stock and will not refund your money. You wonder why they have 1-2 stars. Do it order from this store