Office DepotReviews of officedepot.com

Every experience I have had with them has been horrible. 1. On 12/12/2021 I went into the store to purchase an item, I was charged twice for my purchase. When i got to my car I checked my credit card and noticed this. I went right back into the store. Manager states it should self correct. 2. Placed an online order, was told delivery would be following day. 4 days later still not received. Credit Card charged immediately, customer service says I need to wait for delivery, will not cancel order as it is processing.

I've written a review about Viking before and I was messaged publicly requesting my contact details - I will tell you now that nobody contacted me in relation to that review. Here's a brief update (I've lost at least 6 months with Viking so I thought that this would be worth it). My emails were picked up by a lovely chap (Abishek) who offered a box of tissues as compensation and another lady (Nureen) who offered £10 credit to my account. I thought that this was acceptable bearing in mind that I have been storing Vikings items for 6 months and despite several phone calls and emails, they still couldn't arrange the collection. I was contacted last week by Michelle W, a managing director at Viking. I thought she was calling in relation to the complaint but she wasn't. She was calling because I still had an outstanding balance on my account despite me paying for the items that I had actually ordered. I was so shocked to be contacted by the MD of a company who still had no idea about the incidences. She told me that she had cleared my account - as though she was doing me a favour. I swiftly emailed her with the receipt of payment I had asked Nureen to send to me (I see how Viking works/or doesn't work!!!!). I note that Michelle W has not responded to this. Today Michelle emailed me, stating that she was offering me a £20 goodwill gesture as they don't offer compensation for loss of earnings. I haven't said anything about my loss of earnings. I have complained about the amount of time spent (best part of 6 months) dealing with this matter. I hasten to add that Michelle Walker agreed that a box of tissues and a £10 credit was not compensation for the matter but I can't understand why she thinks that £20 credit is enough or even is comparable to the matter. Maybe I am missing something. I have taken the time to write this because as a small business owner time is precious and I assure you, you do not have the time to manage Viking. It is simply a waste of your time. The people at Viking need to work on their value and their ethos. Ps. what does £20 buy you at Viking - they'd probably send the wrong item, several times....again!! Best Leanne Antoine

I ordered an electronic equipment online. They gave me an estimated delivery date. That date passed and no delivery. I chatted with customer service to try to track the item. I was told the item is not in stock. This is annoying as I could have taken advantage of a sale elsewhere. I don't think I can trust them again.

Today I went to Office Depot two times and both times no one took time to help. I asked for help and instead the were yelling over the counter instead of showing me how to do what I needed to do on the printer. I usually don’t come to this Office Depot but it was closer so today I decided to visit and it was terrible. Customer Service is terrible! 100 percent do not recommend! They make black people look bad!

After having been an OfficeDepot.com customer for over 30 years (both in-store and online when it began many years ago), I will never order online (or likely be a store customer) again, thanks to the horrible Orlando-area delivery service nowadays. Ordered a chair mat 11/6 for "next business-day delivery" 11/8. Never arrived. Email explained 1-day delay (ok, no problem). Next day, never arrived, another email, another "1 more day" due to "ran out of time" (local TForce delivery agent for Office Depot). Called Office Depot customer service to find out why an in-stock item, being delivered from an actual store 30 mins away, could not find its way to my home, in a major metropolitan area. The agent simply regurgitated what was in the emails, with no further explanation. Couldn't "let" me speak with a customer service supervisor, but assured me one would contact me the next morning. Days later, nothing. Got a refund for my item, with the agent applying what appeared to be my reason for refund: Doesn't need (best I can tell). How about Office Depot never delivered it?! Then today, 8 days after scheduled delivery, someone drops a bent, damaged, filthy chair mat, with no box, protective cover, plastic, etc., at my front door, looking like it'd been run over by something. Fortunately, the "doesn't need" refund indicated was unnecessary to return it (who would want it in that condition), so in the garbage it went. I'm sorry, yes, things are tough right now for the past couple years, but using poor quality delivery agents, combined with poor customer service... no thanks. I'm no longer an Office Depot customer.

Hello everyone please do noy buy any thing from this trash company I got a lab top from office depot then the computer system asked me to update my windows 10 then when I restarted it asked me to enter a code calls bitlocker code but I did not set up any code I called microsoft and the technical support told me that the only reason another customer bought this computer before you and he or she set up this code and when the last customer return it the office depot did not do factory restore and the sales associate from office depot told me this computer is brand new he lied to me then I went to office depot store to fix this issue they asked me to pay $119 I told them you sold me open box item not brand new the manager still said it is brand new so they lied again I called the head office of office depot and they promise me the customer relation will call me no body call no body cares this company is trash and they will steal your money please do not do any business with them and kick them out of business

I would give zero stars if I could. I tried calling the customer service line to cancel my order, 10 minutes after I placed the order (realized I had ordered the wrong items) and they said they can't cancel orders- and I will have to refuse the delivery when it arrived (wasting everyone's time and money) for a refund. What online ordering company doesn't allow cancellations??? For paper? Not like it was a worn T-shirt. Anyways, I did just that: refused the order when it came, expecting a full refund as we do not have any of the items. A week later I receive an invoice for the order, and nothing refunded. I called to let them know the situation, that we need a refund and do not have the order, nor need the items. I sat on hold for an hour as they had to get the supervisor involved, only to tell me that we had to take the order and they don't do cancellations or refunds.. just terrible. If you want customer service and a legit company- DO NOT ORDER FROM THEM. Go to your local paper supplier instead where you can deal with humans

I walked into Office Depot in Warner Robins GA at 8pm, there was literally 2 customers and 6 employees in the store, I signed into the computer for printing services, was told that I would get a text telling me my wait time, immediately I received a text telling me that I had a 6 min wait, how?????? There were 0 customers waiting in line at the printing area but there were 4 employees behind the desk and the Mgr on duty was aimlessly walking the store oblivious to anything except socializing with the employees, I then got another text telling me I had 2 mins, I waited 10 mins then got a other text telling me 6 mins, really????? What's the real issue? I had some important documents that needed to be printed but I will NEVER go to that Office Depot ever again!!