Office DepotReviews of officedepot.com

Tried to order online but kept getting an error message with my physical address telling me there were too many characters. My address is what it is, I can't change it!!!

Completely ridiculous! I ordered 4 items, received 3 correct and one incorrect. Called 1800 to ask what to do in these situations. They treat this as a "return" meaning I was to print labels and drop the package off, etc. I also had to place new order - only this time no rewards could be applied (all used on the original order) and wanted to charge me "small handling fee" ($9) for ordering only one item. Of course, I cancelled it all. Instead of fixing their error, they tried to make additional dollar out of the situation! WOW! This company is RIDICULOUS!

Office Depots customer service sucks will tell you anything to get you off the phone. Waiting three days for a return call. Thank you, Lea, and Mary no help whatsoever. Office Depot is trying to charge me three more times for my yearly Technical Support (which is great) Customer Service can't even get ahold of Billing on the phone Lea, and Mary tells me they will call me back. HA! HA!HA! Will I get the Technical Support next year----I'll call them if I get around to it!!!!!

If I didn't HAVE to order supplies from you for my company, I would go elsewhere. Every single time you manage to screw up my order, do not follow instructions on calling to get into the building, and just leave my order in an unattended mailroom for a 12 story office building. No wonder you have such terrible reviews on here - it is well deserved. Terrible service, terrible customer service when I called about this. No supervisors available to call me. Monday I start lobbying for my company to switch vendors.

THEY LIE! delivery resulted in spilled paint on my driveway. After long "battle", OD agreed to give me a full refund and told me I would have to deal with UPS on the driveway damage. UPS refused to help because I could not provide video proof that their driver did the damage. Then, OD decided to reverse the credit refund on me. WHen I called, they claimed that it was UPS responsibility, not theirs. Stay away from this lying two-faced chain.

Great service!

Their new policy of emailing docs to be printed for pickup or delivery STINKS! It was so much easier to simply email the docs and pick them up within a hour. I made several attempts to email very important color docs only to find that portions of the docs were missing went I went to pick them up. Would like to hear from management as to why this drastic change.

I went into your Martinsburg, WV store on 2/27/2022 wanting to purchase a scanner that your website listed as "in stock" at this location. While there were demo units on the shelf, there were no apparent units in stock on the shelves. I searched surrounding shelves for the product and when I could not find it, I approached three sales associates lounging on office furniture demos and asked for some assistance. I showed an associate the unit I was interested in and asked her to see if they had one in back. She scanned the SKU and told me there were none in stock. I told her the website said there were units ready to pick up today. She replied that the website was wrong and that I would be better off ordering online or going to the local Bestbuy! Thanks for the honesty, I won't bother going to that store again.