Office AllyReviews of officeally.com

Actually all of my Office Ally experience has been great, even though I didn't take the How to File a Secondary Claim course because I was 2 minutes late and couldn't get in, ence the loss of one star. It worked out that I didnt't need to file a secondary claim but perhaps it would be good to know and perhaps I could get that information in a document and not have to do a Team call at a specific time.

Generally I appreciate the "user -friendliness" of Office Ally but recently they were very confusing about where to put my NPI number on claim forms. I finally figured it out through trial and error because they use too much jargon when referring to the forms. Also, they have raised their fee quite a bit in a short period of time. It's worth it, but still it was quite a jump.

This is a great system for start-up or established businesses. Daily usage is easy, training not hard or boring. Help is always a call or email away, with great responses. I work with two doctors and love the program.

I can use the site for submitting claims with ease.

I have been having issues with eprescribing for over a week now, initially unable to prescribe controlled substances, now even my regular prescriptions are not going through, I have called customer service multiple times and spoke to them after long wait times, they have not fixed my problem and obviously it is impacting my practice and patient care. I will report them to BBB, this is totally unacceptable.

Absolute crooks who try to charge you even though you never agreed to any billing. They won't let you cancel your account either. DO NOT EVEN GIVE THEM YOUR EMAIL. Responding to the company response: You found me because you're calling me asking me to change my review. I will not do that. I suggest you also reach out to the person (who is not me) that is mentioned in the email chain you sent me. I have no idea who that person is and given their profession I am sure they would want to know about a potential privacy breach from their EHR provider.

Office Ally is consistently reliable, user friendly and economical with terrific customer service. Highly recommend.

Website is reliable. Some minor complaints because you added ind. or org. provider and that creates problems entering in name, address, etc. which wasn't the case before.