Office Ally Reviews | Read Customer Reviews of officeally.com

Office AllyReviews of officeally.com

3.9196 reviews
Internet & Software
1300 SE Cardinal Ct #190, Vancouver, Washington

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Office Ally

About Office Ally

Healthcare Solutions for Accelerating Reimbursement & Maximizing RevenueSimplify Claims ReimbursementLeverage our All-Payer clearinghouse >Verify insurance eligibility prior to intakeFix errors before submissionSubmit claims to any payerSee real-time status of claimsSupport Payer-Provider RelationsAccess Payer Gateway solutions >Reduce rejections with custom rules and editsAssistance with claim routingHosted Payer data solutionsBoost Revenue RecoveryReduce bad debt and maximize claims reimbursement >Find known and unknown billable insuranceReview Medicare encounters for underpaymentsRespond to audits and appeal denialsIdentify and enroll patients into Medicaid and financial assistanceEnable Value-Based CareSupport enhanced quality of careMonitor patient rostersAddress and close gaps in careSecurely exchange clinical dataEfficiently Run Your PracticeRun small- and medium-size practicesOffer appointments and schedulingManage clinical documentationElectronically order and prescribeSupport payments and accounting

Office Ally (officeally.com) has 196 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: officeally.com
Website: officeally.com
Category: Internet & Software
Location: Vancouver, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Office Ally reviews

196 approved reviews, newest moderated first

Dr. Michael D.
Mar 18, 2025
Site is down AGAIN today
Site is down AGAIN today. Absolutely awful from day 1. I would not recommend this EHR to anyone. We own a small chiropractic office and they have been nothing but problems since the beginning. Their site goes down often. Customer service is not helpful. Their prices have gone from $29 a month to $146 and all we did was add 1 provider. Rates constantly increase. Would never recommend.
Response from Office AllyMar 18, 2025
Dr. Diamond, thank you for sharing your feedback and for being an Office Ally user. We're genuinely sorry for the disruptions you've faced, especially during critical moments in patient care. Our team is aware of the recent service issues, and we're actively working to enhance our platform’s stability and reliability. Thank you again for your patience and for giving us the opportunity to improve. Your feedback is crucial as we work toward creating a better experience for all our users. We are also sorry to hear that you have not had a positive experience with Office Ally support. We take all complaints seriously and would like to investigate the matter. Someone from our team will be reaching out to you soon to better understand the issue and help seek a resolution.
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Helen
Feb 21, 2025
Was 6th character needed or not?
I was having a problem with the system stating that a code I was using was not consistent to be sent to the insurance. The first time it stated that it needed an additional character - the next it stated it was improper for the date of service. I tried to get clarification, but your system just stated what it had before. I looked to the AAPC to find out that there was a date the code needed the sixth digit and went from there. You should have been able to state this -- also, it took over 4 months that the 6th character was required until you inserted the codes into your system.
Response from Office AllyFeb 21, 2025
Helen, we sincerely apologize for any inconvenience you've experienced with our software and appreciate your feedback. We would like to reach out and help resolve these issues. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can work toward a resolution.
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Maya S.
Feb 17, 2025
Office Ally is a great product - needs minor upgrades
Office Ally is a great product and easy to use. I have used it for over 10 years. It does need some simple upgrades. When you update information on the Appointment or Visit tab it does not carry through to Claims tab. This should be live adjustment on all screens. When insurance payer retracts money is it hard to post when other patient accounts are involved.
Response from Office AllyFeb 17, 2025
Maya, thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.
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Leila H.
Feb 17, 2025
Great customer service very helpful at…
Great customer service very helpful at all times connect center very easy to use thank you
Response from Office AllyFeb 17, 2025
Leila, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product and support.
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Audra B.
Feb 16, 2025
I requested help finding where I can…
I requested help finding where I can match insurance payments with case numbers. I had been going through the online user instructions and they did not match with the current office ally service tab interface. All they had to do was send me a li k to an updated tutorial. Instead I was told I had to schedule time with an instructor. I don’t need to waste my time or yours doing an online class when all I need is the user manual for current office ally functions
Response from Office AllyFeb 17, 2025
Audra, we are sorry to hear that you have not had a positive experience with Office Ally support. Someone from our team will be reaching out to you soon to better understand the issue and help find what you are looking for.
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Sun R.
Feb 13, 2025
It is very simple.
Acupuncture clinic
Response from Office AllyFeb 14, 2025
Sun Rise, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
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Dee Sevra V.
Feb 13, 2025
Service Center
The former version of the Service Center was so easy to use, now you have to click on too many tabs to find what you are looking for.
Response from Office AllyFeb 13, 2025
Dee, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings. We would like to reach out and better understand your feedback. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can work toward a resolution.
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Lynn G.
Feb 13, 2025
Easy to use
I have been with Office Ally for over 15 years. They have very good customer service and are reliable in submitting claims.
Response from Office AllyFeb 13, 2025
Lynn, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product and services.
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