Ana P.
OdinLake really should offer the…
OdinLake really should offer the ability to exchange chairs that cause physical pain. But they do not allow exchanges and returns are invalid once you've used the chair, which you cannot know it causes physical pain until you use it. I'm so disappointed.
Response from OdinLakeSep 20, 2024
Hi Ana, We are very sorry that our chair did not meet your needs. We have checked that your order is still within the 30-day return period and we can provide a refund without any reason. We have asked our customer service colleagues to try to contact you. We checked our after-sales system and found no record of you contacting us. You can contact us at any time through [email protected]. If you have tried to contact us in some way, please let us know. If someone at our OdinLake has poor service and bad attitude, you can also complain at any time through [email protected]. Sorry again for the bad shopping experience you have. Kind regards OdinLake