ObieReviews of obieinsurance.com

Response from ObieAug 2, 2024

Hi Halie, we’re very sorry to hear about the difficulties you’ve experienced trying to reach our customer service team. We understand how important it is to get timely confirmation on payments and apologize for the delay and lack of response to your inquiries. Whenever a payment is made on an Obie branded policy, an email confirmation, including policy documents, is typically sent to the insured. We apologize if you did not receive this confirmation. We have reviewed your inquiry and found that it was addressed after 30 days due to the current processing time in our billing inbox, which we understand is not ideal. For quicker responses in the future, we recommend reaching out to our support team directly via email at [email protected] or via phone at (773) 820-7132, where inquiries are handled within 24-48 hours. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to improve our service.

Response from ObieAug 2, 2024

Hi Joan, we’re very sorry to hear that you did not receive a call back from an agent regarding your quote. We understand how important it is to receive timely assistance, and it’s clear we didn’t meet your expectations in this instance. Your experience does not reflect the level of service we aim to provide. We are currently investigating why your call was not returned and taking steps to ensure this doesn’t happen again. To assist you promptly, please contact us via email at [email protected] or via phone at (773) 820-7132, and we will prioritize your request for a quote. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.