ObieReviews of obieinsurance.com

I have a real estate investment company and, to close a property deal, needed a policy to cover a vacant property during renovations. Obie was given the particular details regarding the property and renovations at the very beginning. They never mentioned a policy limit of $50k for renovations. The policy was cancelled but I was left in limbo on my property deal. I went with another carrier and do not recommend Obie. Others may have better experiences, but mine was not satisfactory.

Obie was very easy to obtain insurance, however when it comes to customer service, non exists. No one answers the phone during business hours of 9am-midnight and the support email gets no replies or emails back. I’m not sure how the google reviews are legitimate.

Difficult to communicate through email and always get a different person with another story.

I talked with at least five Obie reps after receiving a last minute email notice that an extra $20 charge had been added to my new Obie policy altho I had received an initial confirmation of payment in full pending when I purchased the policy earlier in June. Navigating the Obie phone system was a major challenge - the music playing when I was put on hold many times was a country western knockoff with the singer complaining about being on hold. No one I talked with could identify what had gone wrong with my payment or how to fix it. I wound up having my financial institution research Obie to confirm that a attempt had been made to bill my account bc I was starting to think that the whole issue was an insurance scam. One of the five Obie reps made an effort to help, and I appreciated her explanations of Obie's system. It turns out that unlike other online payment systems, the relatively new Obie online ACH payment system only checks the financial institution's routing number - NOT the customer's account number so the initial confirmation I had received with payment pending status in the fine print was totally misleading. Obie refused to waive the $20 charge.

Slow had to keep calling for refund called about refund in March just received in June

I am not able to log on or get a quote. The website is clanky when it is supposed to be straightforward.

Cheap but no support