Patricia B.
Hard to get answers
I talked with at least five Obie reps after receiving a last minute email notice that an extra $20 charge had been added to my new Obie policy altho I had received an initial confirmation of payment in full pending when I purchased the policy earlier in June. Navigating the Obie phone system was a major challenge - the music playing when I was put on hold many times was a country western knockoff with the singer complaining about being on hold. No one I talked with could identify what had gone wrong with my payment or how to fix it. I wound up having my financial institution research Obie to confirm that a attempt had been made to bill my account bc I was starting to think that the whole issue was an insurance scam. One of the five Obie reps made an effort to help, and I appreciated her explanations of Obie's system. It turns out that unlike other online payment systems, the relatively new Obie online ACH payment system only checks the financial institution's routing number - NOT the customer's account number so the initial confirmation I had received with payment pending status in the fine print was totally misleading. Obie refused to waive the $20 charge.