ObieReviews of obieinsurance.com

Response from ObieAug 2, 2024

Hi Brian, We’re truly sorry to hear about your experience with our customer service during your claim process. Our aim is to provide prompt and efficient service, especially when our customers need us the most, and it’s clear we didn’t meet those expectations in your case. Delays and a lack of responsiveness are unacceptable, and we are taking your feedback seriously. We are currently reviewing our processes to ensure improvements and prevent similar issues in the future. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.

Response from ObieAug 2, 2024

Hi Sarita, we’re very sorry to hear about the issues you’ve encountered with your double payment and the difficulties in reaching us. We understand how frustrating this situation must be, and this is not the level of service we aim to provide. We were made aware of the double charge and took immediate action to correct it. You should have received your refund, and we sincerely apologize for the oversight on our part. Someone from our team reached out via phone to inform you about the refund. If you have any further questions or concerns, please contact our dedicated support team via email at [email protected] or via phone at (773) 820-7132. We appreciate your patience and the opportunity to make things right.