Overseas Adventure TravelReviews of oattravel.com

i booked a trip w/OAT. my first return to international travel since covid. i liked that the trip was on a small ship with a cap of 25 fellow travelers . better yet the ship would transit through the corinth canal (part of my bucket list for years). two days ago OAT advised me via letter that he itinerary had changed a bit. i was informed that the corinth canal is closed and that instead of making the transit to delphi by ship , it would be done instead by a 7 hour bus ride over mountainous terrain. other modifications were also revealed. I called OAT to cancel. i was informed that siince i was cancelling 35 days out, i would be subject to a 65% cancellation "fee" (read penalty) and that i could recoup the balance from the "any reason" trip insurance i had purchased from their travel partner allianz (more on this below). by this time , i had researched the status of the corinth canal and had discovered that the corinth canal has been closed since january 2021and that the authorities have indicated a re-opening of the canal in summer 2023. NEVER at any time or in any correspondence did an OAT representative offer any information regarding the canal. in discussing my desire to cancel the OAT,agent asked if i would like to move my departure date to MAY 2023. you have got to be ... that "any reason" trip insurance ? well it turns out that you do have to have a reason and the exclusion list of coverage is longer than the inclusions . cancelling because OAT made a consequential change to the itinerary does not qualify.so if you dont have a qualifying reason , allianz will issue a travel voucher w/OAT for a future trip w/OAT for the balance of what i had originally paid minus the 35 % reimbursement from OAT. had i not cancelled when i did , allianz would be offering me a 100% travel voucher. after my experience w/OAT the last thing i want is a travel voucher from them. it is my sincere belief that OAT has ,from the very first contact ( and continues today) acted in bad faith. proof? go look up this trip on their website . they are still marketing the corinth canal today with nary an asterix regarding the canals closure. pure and simple deceit; delays in notifications that then create higher penalties; lack of transparency; disregard for ethical treatment of customers are all attributes that this company embraces. if you are considering travel with them I STRONGLY ADVISE YOU TO RUN FOR THE DOOR P.S.- i wish i could have gone with zero stars

We have traveled 11 times, spending more than $110,000 with this company---NEVER again! Booked our last trip with them to Egypt. On our return home our tickets on American Airlines on our final leg were cancelled by British Air. The flight was not cancelled--only our tickets. If we wanted to get home we had to pay $650 for tickets on the same flight that OAT had already booked us on. we were at the gate ready to board and told tickets cancelled. We paid, now OAT says it's not their responsibility even though they made all flight reservations and were paid for all reservations. Beware--OAT will take your money but give no help when they owe you $$$

I have been on hold for hours and hours over several days and have not got through - I dont know how I ever got through in the first place to make a booking. This is ridiculous

Disappointing! This is my third trip with OAT and I have to say that I have been happy with the actual trips - well organized, knowledgeable guides, good hotels and food - that's why I gave it one star! I understand it's been a difficult year but customer service and policies have been hard for me to manage - HOURS and HOURS waiting on the phone, mistakes in invoicing which were difficult to correct, not honoring the flight upgrade price when we were closer to the departure date, cancelling the post trip without contacting us to rebook the flight home (I had to contact them) , charging a $600 fee EACH to rebook my travel partner and I on the same flight home (they called it a "custom" flight fee) - so many issues that I had to deal with makes this company not worth the time and effort. I will not travel with them again!

I really don't know how to improve terrible! The customer service is beyond repair and will never ever use them again. We booked our reservations with the promise that a discount would be applied and never happened. We signed up based on getting the discount! Bait and switch tactics. After weeks of the same run around and promised calls back from inept supervisors, we finally got one that was just as useless as the first tier advisors. It was like talking to children who were never educated. Customers don't mean anything to these people or company. We have not even left for our trip and now really worried that they will not perform as promised during our trip. They have our money and can you imagine the fiasco trying to cancel and get it back? Not worth the effort and if you are thinking of using this company, our word of warning, . . DON'T! If you do . . . GOOD LUCK! We just hope that this nightmare will not carry forward during our trip . . . please pray for us!

I've taken 2 tours with OAT. They do a great job of handling all the arrangements, and I've had an excellent experience talking with their customer service representatives. Their tour leaders and guides have been consistently knowledgeable. And I love that there is no single supplement.

Customer service, has OAT even heard of this concept? The cover letter that came with my final documents has NO CONTACT information for OAT just in case a customer needs to reach out. No email. No phone number. This SCREAMS: “We have your money, and we don’t care to service your needs.” I had to resort to the numbers available on the website. Here’s my call log: • June 7, 2022: called 800-221-0814 at 1:05 pm, on hold for 3 hours 16 minutes. An automated message told me I had reached the maximum hold time, was being disconnected, and someone would call me within 72 hours (NO ONE EVER CALLED ME BACK!). • June 8, 2022: called 800-221-0814 at 9:03 am, on hold for 2 hours 14 minutes. Could no longer stay on hold, as I had to attend a meeting. • June 10, 2022: called 800-955-1925 at 9:01 am, on hold for 2 hours 8 minutes. Could no longer stay on hold, as I had to attend a meeting. • June 11, 2022: called 800-221-0814 at 9:01 am, on hold for 1 hour 5 minutes. Despite having followed the prompts for needing to speak with someone about the airline reservation portion and departing within the next 4 months, still got transferred from one agent to another and put on hold yet again. I also tried sending an email. The automated response was that someone would respond within 15 business days. Really, 3 weeks to respond to an email? Would Alan & Harriett Lewis, the owners of OAT, have persevered if they were customers? Called 4 times and stayed on hold for a total of 8 hours 43 minutes? ONLY TO BE TOLD THAT BECAUSE IT WAS NOW SO CLOSE TO THE DEPARTURE DATE, CHANGES WOULD NOW BE AN ADDITIONAL $$$. All of my time and effort were futile. Back on August 14, 2017 OAT posted an apology for poor service and long hold times on their website titled "We Owe You an Apology - Addressing our service issues." Yet, once again, OAT has the exact same problem. Why didn’t OAT learn the value of that lesson the first time? Shameful for a service business to not prioritize its customers. And this didn’t just happen, it’s been going on for months (just look at the reviews posted on TripAdvisor). OAT is in serious need of a customer service make-over, starting with the website as well as competent staffing. There is no chat feature on their website, nor the ability to send an intranet email. Customers traveling within the next 30 days are not provided higher priority than someone traveling 4 months from now. It is obvious their needs are more immediate. This isn’t rocket science. For heaven’s sake, OAT needs to step in to and up to today’s technology expectations for a multimillion-dollar travel company. Believe me, an apology will not repay me for my effort, frustration, disappointment, and time spent apparently uselessly trying to reach OAT. Results count, excuses do not. I am stuck traveling with a company that does not have the capability of helping its customers.