Overseas Adventure TravelReviews of oattravel.com

I booked a trip for 7 months in advance. Then found out I was going to need surgery so I needed to cancel the trip less then 30 days after making the reservation. They deducted $ 2,998.00 from my deposit for travel insurance I never used. Plus they will not process the balance of the refund for 45 days. This is a rip off and a money grab. It may not even be legal. I pressed my case with O A T and they said tough luck.

I was on an OAT trip to Tasmania/Australia/New Zealand 12/1/23-1/5/24. Cyclone Jasper (CJ) manifested approximately 12/5/23. At that time, our guide, GH sent email to OAT office in Sydney (S) about CJ recommending that our group be diverted from the Cairns/Port Douglas (C/PD) segment of the tour to another location in Australia. Our C/PD segment was scheduled for 12/16-12/20/23. CJ made landfall at PD on 12/13/23. CJ then stalled for several days in the area until 12/18/23. CJ caused power losses, drinking water shortages,trees to uproot,overflow of rivers and creeks,and mudslides and destabilizing damage on many roads. People needed to be rescued. C airport finally closed (12/16-17/23). Mossman and Daintree River also flooded. Crocodiles were seen floating through Ingham. CJ was the wettest tropical cyclone to impact Australia on record. On 12/16/23, while we were in Ayers Rock, G told us that after CJ had hit things were back to normal in C/PD. When we landed in C. we were met with torrential rain. After several detours, we arrived at the hotel about 12 Midnight. P told us to be in the lobby at 9am for the Wildlife Tour. On 12/17/23 morning, P told us that there would be no trip to the Wildlife Zoo nor any planned activities. We were confined to the hotel. Some of us wrote emails to OAT about our situation in PD. On 12/18/23, we all received an email from Marisela R. Perez, Traveler Relations, OAT that acknowledged the situation we were in and attributed it to circumstances beyond OAT's control. She reiterated that our safety remained OAT's priority. We were angered by her letter. On 12/19/23, planes started to fly in and out of C airport. All the various roads between C and PD were impassable. PD started up a Ferry Service between PD and C. On 12/20/23, we took the Ferry from PD to C and then flew from C to S as originally scheduled. On 12/22/23, we all received another email from Marisela reiterating that the change in program in C/PD was out of OAT's control. As a gesture of good will, we were provided a travel voucher for $500.00 per person to use on any OAT or Grand Circle Tour within the next two years. This second letter angered us even more. We wrote a group response where we all agreed to reject the $500 credit offer from OAT and requested compensation of $10,000.00 cash for each person for OAT's gross if not criminal negligence for sending us into an existing dangerous situation putting our lives at risk. G mentioned the suggestion for altering our itinerary was nixed by Sandrine Le Gillard, VP Regional General Manager, South Pacific. On 1/23/24, Marisela spoke with SC and said the Executive Team would not authorize any refund at all. On 1/28/24, I sent an email to Harriet Lewis, Chairman of the Board with Grand Circle Corporation (GCC), Brian Fitzgerald, CEO GCC and Nicholas D'Angelo, Executive VP Traveler Relations OAT. I requested the following from OAT: 1. A letter from OAT acknowledging their accountability in this grossly negligent incident with an apology 2. Compensation of $10,000.00 for the gross negligence. 3. A conversation with a person in the OAT organization with authority over quality control and processes to get assurance that this will never happen again-to anybody. On 1/31/24 Marisela and I spoke. She said that she was speaking on behalf of Brian Fitzgerald. She said that the decision to send our group to C/PD was based on phone calls to the airline where OAT was told that the planes were flying and to the tourist businesses in C/PD where OAT was told that the tourist venues were open. That was the info OAT had at the time and what happened in PD was unexpected. This is "Force Majeure" or "Act Of God". However, the foreseeable conditions in PD nullifies the third test of unforeseeability to trigger the "Force Majeure" clause. I received a refund of $27,000.00 that I had paid in full for four OAT trips. I will no longer travel with OAT. It is interesting that it has taken OAT over 2.5 years to respond to this post. I have not and will not take any more trips with OAT. The company has changed from a caring company with an educational focus to one of for profit.

First and last trip with OAT. Absolutely terrible. Guide was horrible. Didn’t help or guide us- Hank was his name. He would drive us for hours in a bus and drop us off at museum and give us a brochure to read to learn about Japanese history and culture. I have so many horror stories. Do NOT travel with this company

I took an OAT trip to New Zealand with Australia add one for $3000.00. Half of this trip was supposed to be a trip from Sydney to Cairns. However this portion of the trip, which was half of what i paid for, was cancelled due to typhoon. i contacted oat about this trip interuption and was informed by customer service representative that i would be refunded half of trip. this never happened. after many calls and literally hours on hold with oat "Customer service" i was informed that the representative had no authority to authorize this refun d and to file a claim with my insurance company. my insurance company is about to deny my claim because oat has steadfastly refused to provide necessary paperwork, Oat promotes itself as catering to seniors and single travelers. i am both of these categories and they have stonewalled, baited and switched and outright lied to me. having to deal with their cusomer service is a nightmare.

Poor experience when cancelling an additional night at hotel 34 days before our stay. OAT gave us a sevice fee of $300. I think this is excessive. Paul Kaese - Eau Claire, Wisconsin

When I began to research OAT, I said to my husband, there are really bi-modal reviews – people either had a great time or it was a “horror show”. Initially, I was reluctant to sign up for a trip given the negative reviews, but then a friend who has been on a number of trips with OAT encouraged me to sign up. So, I signed up on Feb 2 for a trip to Costa Rica in September. However, the trip didn’t get set up and I couldn’t see what I had reserved, etc. so I decided to cancel on Feb. 4. Our deposit was $1598 – most of which was for travel insurance. When I spoke with the representative, Barbara, she told me that the bulk of the deposit would be returned within days as it was for an outside agency and the balance would be paid 45 days later. No credit appeared on my account and when I called about a week later, the fellow helping me left me on the phone for a while and then returned to tell me that the entire amount would be refunded in 45 days – that my information was wrong. The clock is still ticking and I have my calendar flagged to check on the refund – HOWEVER I feel compelled to write this for the record. It is ridiculous that I should have to pay this charge on my credit card while OAT gets to use my money. There is NO reason not to refund the deposit in a timely fashion and I recommend that they PROMINENTLY display this questionable policy of their materials. I'll be back if I don't see that refund hit my credit card on March 20.

I booked a trip but needed to cancel just in time to get my down payment of $350.00 back. I was told it would take 45 days. Now it is 55 days and no refund. I called OAT several times but was given excuses for the delay.

We cancelled a trip we had booked with OAT on 11/30/2023. It is now 1/9/2024 and we are still waiting for them to credit back our deposit to our credit card. Their stock answer when we call is that it takes 45 days to process a refund. As anyone with any intelligence know, that is not true. Every other travel company we have ever booked with processes credits/refunds in 2 weeks or less. Please be aware that this is the attitude of this company toward customer service prior to booking trips with them.