OakjuriReviews of oakjuri.com

Response from OakjuriJan 30, 2026

Hi there, We’re very sorry for the frustration this caused. Our website is operating normally and has not been shut down. In some cases, network restrictions or local connection issues may cause an incorrect message to appear. Your order remains valid and is being processed as usual. Please contact us at [email protected], our support team will guide you step by step and also share the latest tracking information with you. We sincerely apologize for the inconvenience and appreciate your patience. — OAKJURI Team

Response from OakjuriJan 30, 2026

Hi there, Thank you for your feedback, and we’re sorry for any inconvenience caused. All bracelet sizes are clearly listed on our product pages, and we also provide detailed photos and measurements for reference before purchase. As stated in our policy, we normally do not accept exchanges for size or personal preference unless the item is defective. That said, we truly value your experience. Our support team has already reached out to you to explore possible solutions, including alternative options where possible. Please feel free to contact us at [email protected] , and we’ll be happy to assist you further. Thank you for your understanding. — OAKJURI Team

Response from OakjuriJan 30, 2026

Hi Mina, We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused you. Our request for a short video is only to help our technical team better understand the issue and arrange the most appropriate solution as quickly as possible. We completely understand that recording a video may be difficult, especially if you’re not familiar with this process, and we’re very sorry if this made you feel uncomfortable. We also contact with you and offer reshippment for u. Please rest assured that we do not intend to make things difficult for you. Our goal is always to resolve issues fairly and efficiently. In cases where a defect is confirmed, we do provide replacement or refund support in accordance with our policy. We have forwarded your case to our senior support team, and they will contact you directly to assist you step by step and offer an alternative solution that does not require a video. Please feel free to reach us anytime at [email protected] . We truly value your trust and would appreciate the opportunity to make this right for you. Kind regards, OAKJURI Team

Response from OakjuriJan 4, 2026

Hi dear, Thank you for your feedback. We strongly disagree with several statements in your review and would like to clarify the facts for transparency. 1. Payment amount We do not overcharge customers. The amount charged is exactly what is shown and confirmed at checkout. No additional or hidden charges were applied to your card. And also we have report that case with the bank, and also we have refund the extra fee from our site first. 2. Quality check video Quality check videos are automatically shared to your email for every order. Please check spam box for the QC email. Also, the customer service have shared again with u. 3. Product quality All products are made and shipped according to the same quality standards. We do not send different products to influencers versus paying customers. This claim is incorrect. And the fliter from QC info is too dark that diff with the influencer. Please confirm the quality when you recieved the package. 4. Refund policy We do not refuse refunds. In cases where an item is not defective but does not meet personal expectations, we offer a free reshippment as a goodwill solution, which is clearly stated in our return policy. 5. False claims Labeling our business and other customers’ reviews as “fake” or calling the company a “scam” without evidence is inaccurate and misleading. We have fulfilled thousands of orders and continue to provide after-sales support to our customers. We remain open to resolving any issue fairly. Our customer service have provide the best solution for you, please check from your inbox or spam box from [email protected] We stand by our products, policies, and customer service. Thanks for your feedback Team Oakjuri customer service