OakjuriReviews of oakjuri.com

Response from OakjuriJun 15, 2026

Hi Caro, We would like to clarify that our team did respond based on the product structure and usage conditions, however we are very sorry if our explanation did not fully address your concern or made you feel unsupported — this is not the experience we want for our customers. Regarding your case, we take all quality concerns seriously. If a product has a confirmed manufacturing defect, we are always willing to provide a proper solution, including replacement or exchange, once it is verified. In order to further assist you and review this properly, we kindly ask you to send us via email ([email protected]): Clear photos or videos of the bracelet issue Your order number or email used for purchase Our team will re-check your case carefully and ensure a fair resolution is provided. We are very sorry again for the inconvenience caused. We truly value your support and hope we can resolve this properly for you. 💛 Best regards, Customer Service Team

Response from OakjuriJun 15, 2026

Hi Daphne, Thank you for reaching out, and we are truly sorry to hear about your experience and the concern it has caused you. 💛 We completely understand how worrying this situation must feel. We would like to clarify that OAKJURI is an official online store, and all payments are processed through secure and encrypted payment gateways. In some cases, banks may mistakenly flag international transactions as suspicious and automatically decline or block payments as a security precaution. We are very sorry for the inconvenience you experienced during checkout, especially having to cancel your card. To ensure a safe and successful order placement, you can always use our official website below: 👉 https://www.oakjuri.com If your card continues to be declined, we can also provide an alternative secure payment method such as a official PayPal payment link, which many customers successfully use when card payments fail. Please feel free to contact us directly — we will be happy to guide you step-by-step to complete your order safely. 💛 We truly appreciate your interest in our products and hope we can restore your trust and provide you with a smooth shopping experience. Thanks Team OAKJURI

Response from OakjuriJun 15, 2026

Hi Kevin, Thank you for your feedback, We would like to clarify the following regarding your case: Your free replacement order was already shipped on the 8th, and we have also sent you email and SMS notifications with the logistics tracking information. Please kindly check your inbox and spam/junk folder to ensure you have received all updates. In addition, we would like to confirm that your refund has already been processed via your bank/payment method. Please kindly check your account to confirm the refund status. We are very sorry again for the communication delay and any confusion caused. This is not the service level we aim to provide, and we appreciate your understanding. 💛 If you still need any assistance, we are here to help and will continue supporting you until everything is fully resolved. Best regards, OAKJURI Customer Service Team

Response from OakjuriJun 15, 2026

Hi Mauricio, Thank you for your feedback, and we are truly sorry to hear about your experience. 💛 We completely understand your frustration when the watch stops working, and we sincerely apologize for the inconvenience caused. We would like to clarify that we have not received your follow-up video or message yet. To help us resolve this quickly for you, please kindly send the video showing the issue to our official customer service email so our technical team can review it properly. 📩 Customer Service Email: [email protected] Please rest assured that all of our watches come with a 1-year quality warranty. If there is a confirmed quality issue, we will provide a free replacement or exchange for you without any extra cost. We are committed to resolving this for you and hope to restore your trust in us. 💛 Best regards, OAKJURI Customer Service Team