Founded in 1997, New York Show Tickets, Inc. is an NYC based Broadway show marketing company that provides a variety of development and marketing services to the Broadway theatre industry. Other areas of expertise include off-Broadway play and musical transfers to Broadway as well as marketing strategies for shows that lack strong ticket sales early or later in their show life cycle.
New York Show Tickets Inc. NYTIX (nytix.com) has 77 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
nytix.com
Website
nytix.com
Category
Sales & Marketing
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I spent $4.95 for access for codes to Harry Potter. The code according to their web site was valid for the day we wanted to go to the show, Feb 16th. However when I tried to use the code the theater website says it is invalid. I've requested a refund, which they denied me. They are now posting a new response to this review every few weeks.
4/1/24 Update: Wow, now says I keep posting new reviews, nope, just posted the 1st one way back in November. However I am getting almost daily emails saying they are posting a new response to the review.
Response from New York Show Tickets Inc. NYTIXNov 30, 2023
Colleen had a problem with our Harry Potter discount offer, but she chose to make a complaint here rather than use a one-time use discount code that we would have supplied to her that would have provided the discount that we listed. Her actions broke our terms of service.
Trustpilot has changed their policy and they now prioritize negative reviews at the top, which is a pretty disgusting way of doing business as it makes it appear that we have more negative reviews than we have in reality. This is done to get more hits.
We have every right to respond to your false and derogatory posts and if you think by adding another false review is going to turn the temperature down, then you are very wrong. I suggest you delete your multiple posts and we go our separate ways, otherwise we will continue to defend our position. You started this. so you can end it too.
SN
Shingy N.
Scam Indeed
Scam Indeed. I used them once. After a week of using them and none of their codes were working and the ones that worked you could find online for free, I wrote a negative review. They read my review and blocked my account even before my month was up. I called them and the guy said I needed to take my review down for them to reimburse me. I never did, so my account remained blocked and didn't get my $5 back.
Reply to their Reply!
I tried to keep using it because I had paid for the service. I don't have to like it. Plus I never got a chance to buy anything on your site. You told me you'd reimburse me if I take down my post. So I told you to keep the money. You guys are such liars and crooks!
You can defend all you want, your site is a scam. If I pay for a service and I don't like it, I have a right to complain. You can't cancel my membership mid month and not reimburse me. If you want positive reviews, then do better! You saw my negative review and then immediately canceled my membership. That's just vengeful and childful. A proper business would investigate how you can do better to remedy the situation. Instead, you threatened to ban me for life if I don't take my post down, as if I'll ever waste my money again on your site.
Response from New York Show Tickets Inc. NYTIXOct 27, 2023
Shingy is a bit of a hypocrite, as she complained on Yelp and on here about our service, but then still carried on still using our service - many, many times. You cant have it both ways! If it was that bad, why on earth would you keep using it?
We see that they even went on to purchase tickets to a Broadway show using our discount code and then failed to mention that in their review. All-around, their actions broke our terms of service. Who needs customers like this?
Trustpilot has changed their policy and they now they prioritize negative reviews at the top of their page, which is a pretty disgusting way of doing business as it makes it appear that we predominately have negative reviews.
We have every right to respond to your false and derogatory posts and if you think by adding another false review is going to turn the temperature down, then you are very wrong. I suggest you delete your multiple posts and we go our separate ways, otherwise we will continue to defend our position. You started this. so you can end it too.
SB
Sue B.
A great service which saved me money
Discount code worked and got a great deal. Would definitely use them again. Super show my seats for the show were in a great spot and we had a great evening. I would definitely recommend.
Response from New York Show Tickets Inc. NYTIXAug 23, 2023
Thanks Sue for the feedback!. We always try to bring our clients the best offers for Broadway shows and this is another successful case. We look forward to having you back soon!
SH
Shaun
Waste of $4.95
Waste of $4.95. They have a 'discount' code that doesn't work. Tried it for Harry Potter in NYC and it was an invalid code.
Update: their codes have terms & conditions that are limited so be careful and read all information before you buy their membership. After further investigation their codes are available free on other websites so I still wouldn't buy the membership.
Response from New York Show Tickets Inc. NYTIXAug 23, 2023
Shaun knows that we have a great discount offer for Harry Potter (50% discount off tickets), but we specifically stated that the Harry Potter discount offer works for shows between Sept 5th - Sept 17th, 2023.
Shaun is trying to use our offer for a performance of Harry Potter on August 26th, 2023, which is clearly outside of the listed offer window, Jeez.
Shaun's local time zone is down in Medellin, Colombia and that may be different from New York's EST, but the dates are always the same. When questioned about this Shaun gets defensive about his location.
Shaun, please explain how it is our fault if the offer does not work outside the dates we list.
Shaun then attempted to blackmail us by stating that we would remove his negative review is we sent him money. Now this just graduated from complaint to consumer fraud.
For everyone else, we have a great discount offer on Harry Potter Tickets, but it is only good between Sept 5th and September 17th, 2023, just as we listed it on our website.
What makes things worse is that Sean posted this negative review and never even bothered to contact us about his problem. We provided the offer EXACTLY as we stated, then why would a refund be due? We do give refunds, but not for false accusations with consumer fraud attached.
Trustpilot has changed their policy and they prioritize negative reviews, which is a pretty disgusting way of doing business as it makes it appear that we have a lot of negative reviews.
GA
Gabby
Moulin Rouge discount offer was good for weekday, but not good for the Sat Night show
I was able to score $84 tickets in the mezzanine for Moulin Rouge but had to change my dates since there are some blackout performances. It’s listed clearly on the main discount page, so I should have read it first:). The Broadway show is very different experience than watching the movie. Loved hearing all those new songs live. Great value on the tickets. I love the Lady Gaga songs
Response from New York Show Tickets Inc. NYTIXJan 24, 2023
We are pleased that you were able to get into Moulin Rouge for under $100 using our discount offer - the ticket inventory for that offer is now coming to an end, but anyone else that wants to get some in the Spring 2023 will have to wait until March, when the best offers come out.
CW
Cristy W.
Saw Kite Runner for $89 for each ticket show was good
The Kite Runner is one of my favorite books so I knew I had to see the show. Loved. Loved. Loved. Bought tix for $89 each with discount code. Got great seats in the mezz. I think I saw Xanadu at that theater. Nobody on roller skates this time, but a really great play!
Response from New York Show Tickets Inc. NYTIXJan 20, 2023
Glad we were able to bring you a great discount for this show. The Kite Runner show did not last long on Broadway, but it did well!
JZ
Juliana Z.
DO NOT use this company
DO NOT use this company. I paid the one time fee in full faith that I could get tickets at a better rate than they are advertised online. The site pledges to offer "exclusive codes" once I paid and these codes were unlocked, THEY WERE THE SAME PUBLIC DISCOUNT CODES readily available on ALL BROADWAY sites for broadway week in NYC. I asked for a refund right away on the grounds of being misled their refund policy even states that there are no refunds UNLESS "unless the guide was somehow incorrect, erroneous, or misleading in some way." They are VERY misleading. DO NOT USE THEM
**THEY ALSO SAID I USED THE CODE AND I DID NOT so they are also liars **
You can also clearly see by this snarky response they are literally horrible and rude to deal with - I have never seen a business reply to customer reviews this way. I have also filed a complaint to the BBB.
Response from New York Show Tickets Inc. NYTIXJan 19, 2023
Once in a while, one of our Broadway discount codes finds its way onto illegal websites. This does not mean that we do not bring our users the very best offers, but there is a possibility that one of our codes may be on a free website.
With the free sites, you get what you pay for, right? And Juliana loves free! Free Free Free!
At nytix.com we take the time to negotiate, research and collate all our Broadway discounts for our clients and remain the no.1 Broadway discount ticket offer clearing house.
Juliana Zepeda believes that she should not have to pay $4.95 for our service, even though we provided EXACTLY what we were contracted to do - that is, bring her the very best working Discount Broadway ticket offer for Hamilton on Broadway, which she went ahead and used, but still complained about. You just cant make some people happy.
The BBB will look at her complaint and say "Say what?" You purchased something, it worked and now you are complaining about it, despite it doing exactly what it said it would?
Using Juliana's warped ethos, water bottles should be free (because water comes out of the tap for free), supermarket groceries should be free (because you can get them at the food bank for free) and newspapers should be free because you can get all your news at cnn.com
GRABINSKI GROUP REVIEW:
The work done by the Grabinksi Group should also be free because ugly bathrooms and cheesy living rooms can also be found at Ikea for free.
You may also expect to see Juliana complaining to her AC guy this Summer, because cold air is always free in the Winter and there is no way she should have to pay for it! She wants free! Give her free now! Free Free Free!
At NYTIX We also like to help our clients choose the best Broadway seats and give advice on how to use our discount codes. Our phone lines are always available for our clients as a free concierge service - your friend in the ticket business to help you choose seats and get the best discounts. Juliana Zepeda is no longer welcome.
Perhaps Juliana should see if Ticketmaster will help her with that now - seeing as they just closed down all their telephone lines - Boy, they must really hate their customers. Maybe The Grabinksi Group should do the same.
Trustpilot has changed their policy and they prioritize negative reviews at the top, which is a pretty disgusting way of doing business as makes it appear that all we have more negative reviews than in reality
PH
Phil
False advertising, terrible service
They advertised a discount they didn't have. Their FAQ says they will refund if this happens, but the guy answering their customer service emails made fun of me for asking. Will need to do a chargeback.
Response from New York Show Tickets Inc. NYTIXOct 3, 2022
You cannot make everyone happy all the time. We gave Phil an excellent discount ticket offer to Beetlejuice tickets, but he is still angry about something......what that is we are not exactly sure.
BTW For everyone else, Beetlejuice closes on January 8, 2023, so ticket inventory may be lower than usual, but our discount offer is still valid and working for our range of posted dates, but that window is closing fast as the show has seen an uptick in ticket sales.
We still haven't seen the chargeback Phil! Where is it? Still waiting in 2024 Phil.
This show is now closed so this is now all history
Trustpilot has changed their policy and they now prioritize negative reviews at the top, which is a pretty disgusting way of doing business as it makes it appear that all we have is negative reviews.
Still waiting for the chargeback Phil 02/29/24
We have every right to respond to your false and derogatory posts and if you think by adding another false review is going to turn the temperature down, then you are very wrong. I suggest you delete your multiple posts and we go our separate ways, otherwise we will continue to defend our position. You started this. so you can end it too.
