Erica P.
No notification on monthly up charge
They hiked up their subscription rate a substantial amount without notifying me. When I vouched to cancel and receive a refund, I was promised a carousel of months they would be willing to reimburse me, or was told their policies do not allow them to refund at all. They landed on giving 3 of 6 months worth back to my account. I am left confused with the huge variation of empty promises that were made, and don’t understand why there was such a back and forth that lead to waiting 2 hours for them to make up their mind. Overall, they have poor communication with their consumers, and lack consistency on policy guidelines amongst staff. That being said, I appreciate the people I was talking directly to as they were trying their best with what they were given. Unfortunately, I will be left frustrated with this situation as long as there isn’t a full refund, it’s totally unprofessional. They aren’t worth the hassle. Do yourself a favor, buy a cook book & get your crossword kick from a local news paper instead. Big companies that operate like this make me sick.


