We power people’s lives every day. Thanks for joining our conversation. We’re proud to deliver safe and reliable service to our customers’ homes and businesses in the communities we serve. NYSEG, a subsidiary of AVANGRID, serves 879,000 electricit...
NYSEG (nyseg.com) has 56 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing56 approved reviews, newest moderated first
repeating C.
WORST COMPANYEVER!!! BIGGEST THEFT COMPANY TO EXIST!!! They charge you monthly according to what they feel like. I have a bigger house in a different city and my bills are way less then nyseg charges. There is Noone to call or speak to. I was being overcharged in the winter for electricity that wasn't used. I was not there in the winter and everything was winterised nothing was being used and I got a bill of over $500. And there is noone to talk to!!!
Sebastian S.
I wish I could give them no stars. I set up auto-pay several times when I first moved in, and then rather than send an email or call me, which I listed as my preferred contact methods, when they weren't charging me for my bill they sent mail (which goes straight to the post office, not the address I was living in) and shut the power off without warning. Then they got me into a payment plan when I was moving out to pay off the bill, but when I shut service off they changed the terms of my agreement and cut my payment time back by over two thirds of the previous agreement even though they knew I was moving out at the end of the month. I cannot stress how awful they were to deal with and how little I recommend their services.
Brandon B.
6 times our power has went out in 1 month. 6 TIMES. They can't keep their grids up for anything. It gets above 80° and their system shuts down. It's hot with cloud coverage? Their system goes down. It's a nice, clear, warm day? Their system shuts down. NYSEG is a complete joke. Why are they a power company when they can't keep power going? And now they're trying to raise rates by 24% while they aren't capable of keeping the state with electricity 100% of the time. Absolutely joke of a power company
Matthew L.
I've just started a service and I'm already concerned. My rate is over $500 and I have literally started service a week ago. I can't even log in and have tried contacting them several times but to no avail. It seems a lack of transparency and communication is causing issues.
Alan C.
Called about an increase on my budget billing and the lady told me they over billed me. Called back the next week to see what was being done with my bill and the new lady said everything was right, no over billing had occurred. On top of that, they billed me another amount to end the billing cycle. In three months, my bill, on the budget, went up $400. As a follow up, I called back a third time and talk to a young gentleman In the billing department. He told me the lady I had talked to was absolutely wrong and there was a problem with my bill. He said they will make corrections and notify me. This guy took the time to look at my bills and understood there was a problem.
Mitch F.
This company is absolute trash. The website is broken and there's no costumer service on the weekend. Now I just have to hope my power doesn't get shut off
Alex M.
I'm trying to login and see my account area on the website due to a bill being multiples of what it should have been. When I login it tries to take me to the dashboard but it just shows a blank page. I tried this on both firefox and chrome. Edit: It's been two weeks of this issue. I spoke to them today and they said that it's a known issue that they're having and that they did not have an estimate for when it will be resolved. How can a company of this size have their customer payment / service website down for over two weeks? No notification to users like: "The website is being updated, it should be resolved by x/x/x" It's absurd
Kaden
This is the 4th time in a year they have "mistakenly" charged me double for one month, on top of that they are price gouging like crazy right now. December bill $150, January bill, $190, last month bill $227 mind you I have done nothing in changing the way I live other than LOWERING the heat. Some of us have a monthly budget and live practically paycheck to paycheck so we do the best we can to manage our money and save. Can't save when a company makes these mistakes and keeps raising the prices. DO BETTER! If its an app issue I know people personally who could fix that EASILY. So again, DO BETTER ITS NOT ROCKET SCIENCE. ELON COULD FIGURE IT OUT I BET AND HIS ROCKETS EXPLODE MOST THE TIME!
