NVN Marine is a New York headquartered company that operates 7 warehousesall around the United States.We have over 10 years experience in selling and supporting marine products.And specialized in provide great shopping experience at the lowest prices possible.
NVN Marine (nvnmarine.com) has 120 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
nvnmarine.com
Website
nvnmarine.com
Category
Industrial Supplies
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I was going to purchase a Lowrance Recon SW trolling motor. I put it in my cart around lunchtime, spoke with customer support and ask them a question and told them I would pay for it when I got home because I needed to measure something on my boat. I got home, measured to make sure I was ordering the right length and went in to pay online. The price had gone up over 300.00 in five hours. I reached out to customer service and now cannot even get a response.
Response from NVN MarineFeb 27, 2026
Hi Dave,
It seems there may be a misunderstanding regarding our recent price increase. Our pricing system operates automatically based on current stock costs and does not involve manual adjustments for individual customers.
We apologize for any frustration this has caused. We would like to resolve this issue for you, so please contact us directly via email so we can assist you further.
Best regards
MH
Mauricio H.
I had a very bad experience with NVN…
I had a very bad experience with NVN Marine. I ordered a Raymarine Axiom 7DVS with transducer, but they sent me an Axiom+ 7 with no transducer included.
When I called customer service, they told me to send an email. I have now sent three emails on different days and still have not received any response.
From 1 to 10, I rate this company a zero. If you’re planning to buy from NVN Marine, make sure you double-check everything because you might receive the wrong item and not get any help from customer service.
Response from NVN MarineFeb 24, 2026
Mauricio hi,
We even sent you a prepaid label 4 days ago, could you please check your emails properly?
Your UPS label ending with 7512.
Best Regards.
JS
John S.
After spending almost $3K with NVN…
After spending almost $3K with NVN Marine I received the wrong item. I called and sent emails that were unanswered. I finally got ahold of a return person and tried a simple exchange to get the correct part. I spent an additional $227 for shipping and insurance to return the part. They received it next day and then told me I had to wait 2 weeks to process the exchange. I waited and received no correspondence. They then told me I needed to return another portion of my order and restart everything. So I went on their website and found that they didn't have any of the electronics I needed in stock at all. So I shipped the rest of my order back at my expense and finally received a full refund nearly 2 months after my order. In the meantime I received a snotty arrogant rude message from "Tom" their supervisor. That's what you get for spending thousands of dollars with NVN Marine! Good thing it wasn't a local store. NEVER do business with them!!!
Response from NVN MarineFeb 24, 2026
John hi,
Let's clarify the subject for everyone.
First of all, it doesn't matter if it's $3k, $3m or $3, we provide the same services for all our customers.
You ordered the wrong product and wanted to return it, so we provided you with a return authorization the same day.
You said: "Thank you so much. I’m returning it in pristine condition. There is not a fold or wrinkle in the manual, not a fingerprint on the box even. Thank you!!! I’ll mail today!".
But the returned package came with a missing part of the product. You took out the cartography product from the package and shipped the rest.
This extended the return process, so you shipped the cartography product as a second package, but it was opened.
Cartography products cannot be resold after opening the package.
We don't have anyone named "Tom".
You haven't received a full refund yet, you opened a chargeback claim with your bank and we are going to share the whole story with them as proof of fraudulent activity.
And, to ensure everyone who wants to do business with us is set, please make sure you're doing everything right on your end. Our target will always be to take care of your needs and provide the best service possible.
Best Regards.
ZK
Ziggy K.
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Response from NVN MarineDec 22, 2025
Dear Ziggy,
We are contacting you regarding your recent review and messages. Please be advised that we are considering legal action in response to the discriminatory language used in your communications.
NVN Marine has served the marine industry for over 10 years and has successfully fulfilled over 500,000 online orders over the past five years. We are a verified trade member of the National Marine Electronics Association (NMEA), which can be confirmed on their official website.
Regarding your specific order, the purchase was made using a PO Box address. As stated in our shipping policy, UPS does not deliver to PO Box addresses. Due to our PII (Personally Identifiable Information) policy, our staff does not have authorization to view or verify specific order details or shipping addresses prior to dispatch, which resulted in the package being processed. And returned back from your address, full refund applied to your payment method.
The claims made in your review are inaccurate and do not reflect the facts of this transaction.
Best regards
MT
Melissa Teller C.
Caution ordering from NVN Marine
Ordered several items from NVN Marine. The quality of some items was not what I expected for the price and another item did not work as I thought it would. I wanted to return the items. I was within my 30 day return window. You have to request RMA (return merchandise authorization) number so I started the process but was never sent the RMA. When I reached out again they said they has sent me the number but now it was outside the return window and I cannot return the items. I never received the RMA so I asked that since I didn't receive it in a timely fashion would they reconsider my return. No response - just crickets! Do not use them! They have terrible customer service and the products are not the quality you would expect.
Response from NVN MarineDec 17, 2025
Hi Melissa,
We are not a manufacturer; you are buying your preferred brands and products, such as your choice of the Sea-Dog brand.
We are sorry that the product did not meet your expectations. This is why we provide a 30-day return window and are happy to accept returns within that timeframe, as it does not negatively affect our business.
However, your return request was made after the 30-day window. The order was dated 10/12, and your request was received on 11/26. We replied to your request with a denial at that time, and you followed up with a request to rectify the situation.
Regarding your negative review on Trustpilot dated 12/17, it appears these actions are being taken quite late. While this is not a large order and we could have easily issued a refund without even requiring a return, we have decided to keep this case as it is to ensure our policies remain transparent and visible for all buyers.
Best regards
KD
Kim D.
I ordered a part for my camper (have…
I ordered a part for my camper (have not installed yet) however what I can say is that the entire time I got shipment updates. It did come a little later than expected but I was informed the entire time where my package was. I did receive the correct part as far as I can see. I was worried after reading reviews but so far I have gotten 5 star treatment.
CI
Claudiu I.
Run from them
Run from them, worst and I mean worst customer service....hidden fees and very poor experience!
WM
Will M.
NVM is a scam marine store
I ordered a product with NVN and received it, but it was not what was advertised online and was not usable as I received it. I called to ask what happened and they said it was correct, then looked into it and said it was a warehouse shipping problem. I then requested to return the item. It has been over a month and numerous calls and emails and I still have not received return and refund information. This was an expensive item....now I'm thinking this company is trying to scam me. Horrible company...spend your money elsewhere, or they might take you for a ride.
