W.S. S.
Don't trust the descriptions or pictures.
I ordered two hatch spring lifts based on the description and picture provided on the site. Although I did receive the correct part number, based on the sticker on the item, it was not what was described or pictured on the site. I emailed the "business" and explained. I received a reply giving me permission to return the items. I then ask... since this is a result of of your site not describing ot picturing the correct item are you going to pay shipping? No reply. I emailed almost a week later simply asking for a reply. "They" (I think now this is someone sitting in their, maybe their parent's basement) then asked for pictures which I sent immediately. Then "they" said... nope, we sent the correct item. The item has now been listed as sold out and the picture and description removed. This was all over$30 which included shipping both ways. I really hate to think of how this would have played out if it was something expensive. Oh yea, why two stars and not one. Now, I'm surprised I received an item.
Response from NVN MarineJul 12, 2024
Hello, It's clearly showing that you are ordering products according to your thoughts. Product which you ordered doesn't have a picture on our website. Attwood Marine SL34801 Hatch Lift Support You got correct part number, on time, and here are some of your emails / threats for other buyers to understand situation clearly. We provided you a full refund including shipping cost without getting the return to make you satisfied and you made this review about us, what to say, have a great life. -------------------------------------- So here is the deal. You have squabble over $30. At this point I wouldn't send them back for fear of you keeping the items and never even refunding $11. But I promise, and thankfully I've never had to do this, I will contribute to the NVN Marine scam review. I would really hate to see how you would act if I'd bought an expensive part. ------------------------------------- I do thank you for the refund but... you are correct, you sent an item with a sticker that matches it part number. I am not familiar with items based on a pert number so I have to rely on the description and picture. The description said eyelets. The picture was eyelets. The item you sent was ball socket. The part number is not in dispute but the description, which is what I had to trust, was. The money is not my worry. It was the principal.