Daniel B.
Initially poor service - would have been one star but they finally came through
Initially poor service. I was under the impression from their website that they would ship using UPS or FedEx so used my physical address to which USPS does NOT deliver. When I saw label being prepped for USPS I immediately tried to contact them to ask them to change to either drop at the post office OR change carrier. I called right at opening - no person answered - left a message - no reply to that. Tried again later that day, again, no person there ... emailed and finally Berkan stepped in, but by then it was too late and/or their system could do nothing. I ended up with trips to the USPS sectional center (45 minutes round trip) to try to intercept. I finally was refunded properly but it took many follow ups. Berkan was excellent in his communication and follow up once he was finally engaged. They need a system that flags an address problem like I had or is more flexible to fix it and/or more customer service staffing for faster action!