NutrisenseReviews of nutrisense.io

Response from NutrisenseMar 24, 2024

Hi there, I'm truly sorry to hear about the frustrating experience you've had. This is definitely not the kind of experience we want any of our customers to go through, and I completely understand your concerns. We take matters like this very seriously, and I want to assure you that we are actively investigating what happened with your payment and cancellation process. Your feedback is incredibly valuable to us, and we'll use it to improve our processes and ensure this doesn't happen again in the future. A member of our leadership team will reach out to help us find a solution. Thank you for bringing this to our attention, and I apologize again for the inconvenience you've experienced. Best regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseMar 29, 2024

Hi Brian, This is Veronica from the Nutrisense team. I want to express my sincere apologies for the frustration you've experienced with Nutrisense. We truly value your longstanding membership with us, and your satisfaction is of the utmost importance. I understand that you've been trying to cancel your membership, and while we do offer a cancellation option in the app, we also have a dedicated team available to assist via email. I see that you've been in touch with Tom from our billing team, but I wanted to let you know that our Supervisor of Support, Beth, will be reaching out to you tomorrow to discuss your concerns further. We are committed to addressing your frustrations and connecting with you on any additional outstanding concerns. Warm regards, Veronica Nutrisense Team

Response from NutrisenseFeb 26, 2024

Hello Grete, Thank you for sharing your experience, and I'm genuinely sorry to hear that Nutrisense hasn't met your expectations. We truly appreciate your feedback and take it seriously. I'm sorry if you felt the value wasn't there for you. We understand the importance of personalized guidance, and your comments will be used to enhance our offerings. Your health journey is crucial, and we want to ensure you get the support you need. We'd love the opportunity to discuss your concerns further and find a resolution. Could you please reach out to our customer support at [email protected] or via an in app message? We're committed to making things right and appreciate your patience. Best, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseFeb 19, 2024

Hello Boomchi, We're sorry to hear about your experience, and we sincerely apologize for any inconvenience you've encountered. Your feedback is important to us, and we want to address your concerns promptly. To assist you with the plan cancellation and any billing issues, could you please provide your account details or contact our support team directly via an in-app message? We're committed to resolving any issues you may be facing and ensuring a positive experience with Nutrisense. We appreciate your patience and the opportunity to address your concerns. Thank you for bringing this to our attention. Best regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseFeb 13, 2024

Hello Eileen, I'm truly sorry to hear about your frustrating experience. This isn't the Nutrisense standard, and I sincerely apologize for the inconvenience. I completely understand your concern, and I assure you that we're taking it seriously. We'll investigate this right away and ensure a swift resolution. Your satisfaction is our top priority. Please allow us to reach out to you directly to address this matter personally. Thank you for bringing this to our attention, and we appreciate your patience. Best regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseJan 15, 2024

Hello Shelley, We're thrilled to hear that the Nutrisense program, along with Payton's support, has played a vital role in your success. 🌟 Your commitment to a healthier lifestyle and the positive impact it's had on your well-being is truly commendable. Keep shining on your health journey, and thank you for recommending Nutrisense! Best regard, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseJan 6, 2024

Hi Christina, I'm truly sorry for the inconvenience you've faced, and I appreciate your patience. Your experience is important to us, and we want to ensure you have a positive journey with Nutrisense. I've alerted our team about the missing items in your recent shipment, and we're actively working to address this. Your satisfaction is our priority, and we'll make sure you receive the necessary supplies promptly. Thank you for bringing this to our attention, and if there's anything else you need or if you have further concerns, please feel free to reach out directly. We're here to support you. Warm regards, Juan your Nutrisense Customer Support Team Lead

Response from NutrisenseJan 6, 2024

Hi Ron, That's absolutely fantastic news! 🌟 Your dedication to improving your health and achieving such remarkable results is truly commendable. We're thrilled to be a part of your journey, and we're here to support you every step of the way. If you ever have questions or want to share more successes, we're all ears! Wishing you continued success on your health journey! Best regards, Juan your Nutrisense Customer Support Team Lead