NutrisenseReviews of nutrisense.io

Great customer service!!

The customer service is excellent, I have had only positive experiences so far. Jennifer responded to my inquiry in timely manner and issue was resolved in no time.

This is a terrible company in every regard. Shame on me for not looking into the dirty practices of this company before becoming a customer. I started with a 1 month subscription at a highly inflated rate, I figured I could upgrade from there. Well, after about 13 days of back and forth with customer service (daily communication) no you need to start a whole new subscription, weird business practice. Adding to the deceptive practices is that you can’t do anything in the app regarding subscriptions, it’s just an endless loop of menus, your only option is to email them. In this time the agent turned off my account, then back on, told me she was working on it, ignored me for a few days after she told me it was all set, I identified that she turned my account back off with incorrect dates. It was just total chaos, and was my first warning sign that this company is disorganized and probably not the best option for me. I was coerced by a ‘discount’ code offered to me when I said I was going to cancel. Two days later they put out a discount code that’s even cheaper than what they offered me, shady. They then double charged for my first month of my ‘new’ second subscription. That took me a week of back and forth to get a refund meanwhile my cc statement closed. Last week, they downgraded the sensors they’re sending, in order to pad their profit margin. Well, funny thing is they didn’t make any notice of this, just a box that arrives with a different product in it. I was charged April 1 and received no notice of shipment, nothing until I reach out again to support, their slow processing causes lapses in your use of the app/sensors so your paying for literally nothing. Now 3, actually 4 months in, I need to cancel the subscription for a few reasons. They are trying to charge me 100$ plus 3 months of the difference in cost between single month rate and the current rate. Quoting their terms like they’re a legal contact. What a scam, is that even legal? I’ll be asking a friend, at my states attorneys office on that. Keep in mind I’m not asking for a refund on the downgraded sensors. I’m just done with them it’s like dealing with a bookie or loan shark. Unbelievably dirty unethical business tactics. Most recently they’ve offered me more discounts to my account that would outweigh their bogus termination fee but won’t waive the fee to end our subscription?! So basically your admitting you can ‘afford’ in your margin the ‘cost’ of canceling my plan but just don’t want to do it. They try to act like they are a Nobel company promoting equity with their fees, somehow crafting a canned response that I’m sure some people fall for. I’ve worked my entire life in direct customer contact situations, let me tell you, each customer has different circumstances, there are guidelines for everyone, but it’s not one size fits all. Please please do not trust them with your money. Updated 4/11/25: After much back and forth NS came to their senses and we made an amicable solution to which I am satisfied. I will leave this review for now until I’m certain there are not any more shenanigans. The only bright spot with my NS experience is with Keerthy, my support agent, who was wonderful to deal with. Kudos to her for her support. NS, that’s a good employee.

Your staff is very helpful and friendly. I appreciate their professionalism and responsiveness. Particularly Dr. Dube and Jennifer Rivera. Thank you.

Keerthy provided exceptional customer service.

First, I have not gotten a chance to use the actual product yet, so I want to be clear about that. I work in the technology space as a software coach and had tried Levels. I was looking for a deal on Dexcom G7 sensors and Nutrisense had an ad for $150, so I bit knowing that I could compare my experience with Levels to Nutrisense. It's been 4 days since I paid and it has taken hours of work on my part and I still don't know that I will get the Dexcom G7s - here's been my experience. I clicked on an ad for G7 sensors, which required to sign up for the Nutrisense app. Something I did caused their system to offer different sensors. I contacted support and Madeline was supportive and sent it to engineering. I was instructed to fill out more forms, while I'm filling out the form a "bubble" demanding a review is blocking my ability to get through the thing it wants me to review. I'm immediately met with another "bubble" and email messages to schedule a dietician because it probably won't cost anything, so I schedule, then I get a cancelation from the dietician with zero explanation why. Following the cancelation email, I get another email saying my insurance would only cover the dietician if I had one of the conditions on a list. All the conditions that I have that qualify were entered in on the multiple forms that I was asked to complete - so the Dietician team either does not access that part of whatever CRM Nutrisense is using or didn't bother to look. I gave my feedback, and this morning - more emails that had my curious if I was dealing with AI because they were asking questions that were answered in previous emails, offering me sensors other than the ones in the ad I responded to. 4 days, no confidence that I will be able to get what I wanted, I hope their app and dietitians are worth the extra effort.

Quick response to my issues. Kind and courteous. I appreciated the quick resolution. On a daily basis I really like the app information and tracking it provides to my health and lifestyle. Thank you

I had a defective sensor. Support confirmed from app screenshot that sensor was not working and sent a replacement in record time. Great customer service!