Nutrisense Reviews | Read Customer Reviews of nutrisense.io

Nutrisense Reviews | Read Customer Reviews of nutrisense.io

Nutrisense reviews

864 approved reviews, newest moderated first

K T.
Jul 22, 2025
Anthony at Nutrisense, made my experience.
I was so excited to start this program and learn more about my health status. My Stelo sensor died 5 days in. I sent an email, to the wrong place bc nothing happened. I emailed Anthony who had previously emailed me about my account. He fixed it all with the most helpful positive attitude and added time to my subscription bc of the lost days. What a gem of a hire! Has been working since, so informative.
Response from NutrisenseJul 26, 2025
Wow, this is exactly the kind of experience we strive for! 🎉 A huge shoutout to Anthony for turning things around with such positivity (we’re lucky to have him on the team!). Thrilled to hear your sensor is back on track and you’re finding the insights valuable. Thanks for taking the time to share this, it means the world to us! Keep crushing those health goals! 💪✨ Best regards, Juan your Nutrisense Customer Support Team Lead
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Kathleen B.
Jul 16, 2025
GREAT HELP WITH SYNCING ISSUE'S
I was having a very difficult time syncing my phone and my stelo app and sensor. JENNIFER was great and patient and helped me get it fixed.
Response from NutrisenseJul 26, 2025
Yay! 🎉 So glad Jennifer could save the day with her patience and expertise, she’s a rockstar! 💫 Thanks for sticking with us through the tech hiccups, and we’re thrilled you’re all synced up now. Here’s to smoother sailing (and even better insights) ahead! ✨ Best regards, Juan your Nutrisense Customer Support Team Lead
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Sheri
Jul 15, 2025
More Demands For Reviews Than Support:
More Demands For Reviews Than Support: I phoned Nutrisense to clarify some confusing statements on their website. Three days later, I have received four demands for a review of the Nutrisense services. I have not yet subscribed. Now, I'm reconsidering whether to subscribe. I don't have time for all of these nuisance emails.
Response from NutrisenseJul 26, 2025
Hi there, we sincerely apologize for the frustration this has caused, that’s definitely not the experience we want you to have. Your time and trust are important to us, and we’ll address this with our team to prevent it from happening again. If you’d still like help clarifying anything, please reach out to us directly through our support form on our website, and we’d be happy to assist. Thank you for bringing this to our attention, and we appreciate your consideration of Nutrisense. Best regards, Juan your Nutrisense Customer Support Team Lead
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Joel P.
Jul 8, 2025
Sensor pairing
Jennifer was extremely helpful in a very aggravating experience with stelo support. I had successfully installed a sensor, went the time alloted and replaced the sensor. The new sensor would not pair. I contacted your support through the website after trying everything in the help menu. They referred me to stelo. It was a very poor non experience. After many fruitless emails with stelo, I contacted your support team and with their assistance I finally got the issue resolved.
Response from NutrisenseJul 26, 2025
Hi there, we’re so sorry for the frustration and runaround you experienced; that’s absolutely not the level of support we aim to provide. A huge thank you for sticking with us (and for your patience!), and we’re thrilled Jennifer could step in to help get things resolved. Your feedback is invaluable, and we’ll use it to improve. If you ever need anything else, don’t hesitate to reach out, we’ve got your back! 🙌 Best regards, Juan your Nutrisense Customer Support Team Lead
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Adam
Jun 29, 2025
Misleading representation of services
Misleading representation of services. Locking in customers to contract with being transparent about cost to cancel subscription. Poor value offerings for cost of service. Poor business practices overall. Would not recommend. You’d be better served buying directly from Stelo at half the cost.
Response from NutrisenseJun 29, 2025
We sincerely apologize for any frustration caused by your experience with Nutrisense. Transparency and fair value are core to our mission, and we’re truly sorry if we fell short in communicating the details of your subscription. Our team would like to make this right and better understand where we can improve, please expect a direct email from us within 24 hours to address your concerns personally. We appreciate your feedback and the opportunity to restore your trust. Best regards, Juan your Nutrisense Customer Support Team Lead
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Jenn C.
Jun 26, 2025
Great customer service
The response time to my question was very quick and they took care of my request without any hassle.
Response from NutrisenseJun 28, 2025
We love hearing this! ⚡️ Quick, hassle-free support is what we strive for, so glad we could deliver for you. Thanks for taking a moment to share the kind words. It means the world to our team! Keep thriving, and know we’re always here to help. 😊 Best regards, Juan your Nutrisense Customer Support Team Lead
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Kate
Jun 24, 2025
Great help and guidance…
A very helpful nutritionist in Valerie Hawkins and great customer service when I write to ask a question. Both Kelly and Madeleine have been very cordial, prompt and helpful.
Response from NutrisenseJun 28, 2025
We’re thrilled to hear about your great experience with Valerie, Kelly, and Madeleine! 🌟 Our team is passionate about providing personalized, prompt support, so it’s wonderful to know their efforts made such a positive impact. We’ll make sure they see your kind words (this will absolutely make their day!). Keep up the amazing work on your health journey, we’re here to cheer you on every step of the way! ✨ Best regards, Juan your Nutrisense Customer Support Team Lead
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customer
Jun 20, 2025
Above and Beyond
I had an issue with my CGM coming unlinked. I sent an email and received a very quick response. The customer service rep took ownership of the issue and found the technical people to make the correction. She emailed me multiple times during the process to update me and let me know she was working on it. She resolved the issue and went above and beyond. I am thankful for excellent customer service. This makes me want to recommend.Nutrisense to others. I’m always grateful when a company works hard to resolve any issues. I’m very happy with the app and excited to be reconnected.
Response from NutrisenseJun 21, 2025
Stories like yours are why we do what we do! 🌟 We’re thrilled to hear how our team not only resolved your CGM issue but kept you informed every step of the way, that’s the ‘above and beyond’ service we strive for. We’ll make sure your kind words reach the rep (and the tech wizards behind the scenes!). Most of all, we’re so grateful you’re part of the Nutrisense family and can’t wait to see where your health journey takes you next. Thanks for trusting us, and for shouting this from the digital rooftops! 🎉 Best regards, Juan your Nutrisense Customer Support Team Lead
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