Victoria
When I try to use a promo code you tell…
When I try to use a promo code you tell me you can’t ship to my location but without you do ship. This was never an issue
Response from NutreecosmeticsJul 15, 2023
Dear Victoria, I hope this email finds you well. I am writing to express my sincerest apologies for the inconvenience caused by the discount code you provided. In order to assist you promptly and ensure accurate processing, we request your assistance in clarifying the discount code details. We understand the importance of discounts and strive to provide our valued customers with the best possible offers. However, we need to ask you for the entered code to validate the discount you provided during your recent transaction. To resolve this matter swiftly, we kindly request you to provide us with the following information: The exact discount code you attempted to use. Any specific terms or conditions associated with the discount code, if applicable. Once we receive the requested information, our team will diligently investigate the issue and ensure that you receive the benefits entitled to you. We apologize for any inconvenience caused and assure you that we are committed to resolving this matter to your satisfaction. You can reply to this email directly, or alternatively, reach out to our customer support team at [email protected] if you have any further questions or require immediate assistance. Thank you for your cooperation and understanding in this matter. We truly value your patronage and look forward to resolving the issue promptly. Best regards, cs