NurxReviews of nurx.com

HORRIBLE EXPERIENCE! I do not recommend this service, I used this service because it stated they were a quick turnaround and I needed a refill on my birth control due to a job change I first had issues submitting my profile and my payment, it took their team 3 days to get back to me and their solution was to clear my cache. I then was finally able to submit everything I was charged a$24 fee for a consultation which was not made clear when I submitted my credit card number, then the medication went from $15 to $90. I accepted the fee and the delivery window was 2-4 days It has been 10 days since I submitted everything and I still have not received any tracking information what is out there is "your package is delayed" one system shows a delivery date of 8/26 I submitted a chat and they stated it takes 10 days for the system to process - again nothing was noted that I needed to wait 10+ days. DO NOT USE there are much better options out there!

Nurx was great at first. I didn't use insurance and I paid $55/month. They were SUPPOSED to send me my medication monthly which they did ONE time before just sending it to a pharmacy for an additional pickup charge. Over time, I was having to fill out the same check in several times with repeated emails telling me I hadn't done it yet. It is almost all AI, and extremely unhelpful when you share concerns or frustrations. I just canceled today because I could never get my medication in a timely manner, they are uncaring, and they raised the price over $20 for a worse experience. Just avoid at all costs. Nothing but a headache.

Treated like a criminal for an anxiety prescription that was not even a controlled substance. I cancelled the request. Don’t do business with people like this.

Horrible at communicating. It's been 24 hours and have not received a response from them. I provided clear instructions on what I wanted but was ignored. Cancelling my subscription with them, don't bother. Horrible customer service and communication.

Nurx is very shady. They'll get you your medication, but will never operate on your side. They'll do whatever they can to get as much as money from you as possible, including ignoring your requests to file to insurance, and then blame you for not doing some weird extra step in a hidden part of your profile despite clear instructions you give them. They'll try to charge you out of pocket as much as possible. When confronted, they'll send a template response acting apologetic and never provide a solution. They'll 'escalate' the situation and never get back to you. They are awful, and it is incredibly disappointing for a healthcare company to do this. If you look up on Reddit there’s a lot of people with similar experiences. Quite awful

It was very simple and comprehensive with no hidden fees and I was finally able to receive the care I've been needing at a price I can afford

They are a waste of money. I needed a script for something simple. They took the money and ran. No script.

Customer service. The service was better when they were owned by someone else previously. I have trouble every time it’s time for me to get my refills or a new prescription.