NurxReviews of nurx.com

NURX used to work for me, I’m unfortunately thinking about switching. I used to get refills on time, not have shipping issues. Always knew I could rely on the support staff. That has changed. Shipping has become unreliable, using services like UPS innovation that have now taken over two weeks to deliver time sensitive medication. Multiple delays. And previous to this order I had my shipment sent back to the center and had to order again. Neither support staff, nor UPS, or even the pharmacy they ship through had answers for me on where my medication is, why it is taking so long, when it will be here, why this keeps happening. Every person I spoke to told me I needed to speak with a different organization to get help. The essential message? You are on your own. I am still waiting on a delivery of a prescription medication coming through a service with ‘no guarantee of delivery or date’ per UPS words. NURX is unwilling to provide express shipping or ship me a new package even though I am running out so I was forced to send an urgent prescription fill through to my local pharmacy. It used to be easy. It’s not anymore and I’m really disappointed and honestly disgusted with the healthcare I have received

I went through a psychological evaluation and at the end was only offered one medication that I have already used in the past and was ineffective. They offered no help with anxiety or sleep issues which were my main complaint. I emailed and let them know that I got no assistance through this website and asked for a full refund. I was told that they didn’t give refunds to unsatisfied customers. I want people to use care with this website as what they advertise they do not provide those services. Waste of time and money!

I waited for my subscription for over a month. I reached out to the company to see what was the holdup because I was totally out of medication. At this time, they notified me that "I wasn't a good fit for their platform" because I had medicaid. They had no issue with it prior, and they were sure happy to take my money when I ordered. No communication was initiated about the order until I reached out. I would give negative stars to them, if possible. Do not spend your money at this establishment. They do not care about the patient, only money. Corporate slop.

Great for birth control bad customer service for everything else. Doing anything on your account requires a request through customer support making the experience very clunky.

Terrible. Customer service is slow to respond. I said I wanted it sent to a local pharmacy and they are shipping instead. Now they won’t respond. Do not use.

I started the process to see about getting Hydroquinone. I sent the pictures in for my face with the understanding that the doctor would review and there would be a next step. A few hours later there's a $90 order place!!!! (For one tube) . I messaged immediately saying no. Then I got charged a $3 fee for a support ticket?! And still no confirmation. I went in and requested a cancellation. ExAct same day. Nothing. It's crazy how they can charge you $90 without you being ready and $3 for a customer service question but still cannot cancel the charge. I better not see this on my credit card.

They just charged me for renewing a prescription that expires in 2 days without any warning. I had been ignoring the “please refill” emails because I didn’t want to keep my subscription (because the product doesn’t work). Well unbeknownst to me; I had an active prescription that they just refilled without notice. No “your subscription is about to process” email like you’d get from any good subscription company; just a surprise refill. After they emailed me saying it would be refilling, I tried to cancel my order but they processed it anyway. They refuse to refund me, after several back and forth where I stated that I wasn’t given any warning of a pending order or shipment. This is extremely misleading and frustrating and really a disappointment. I will never use this company or its products again.

Shady bait and switch. Almost like to withhold medication to get another monthly monitoring fee out of you. Absolutely just shady company. All around difficult and just time consuming. So much work as a customer. I canceled my subscription thru their customer service. Also the billing department sent me a ton of passive aggressive emails in a thread because I showed them dates and times and proof of times inquired and when things were cancelled. Also no one in billing has names so they just treat you like you don’t exist. Very much a shameful way to do business. I Have receipts. And then restarted my subscription without me knowing and refuse to refund. Even tho I was well in timeframe and didn’t restart my subscription. This is literally the worst way to treat a customer. I will literally tell everyone about this. They don’t care about anything but the money. And they will apparently do anything to get it. Seems desperate and like a company that is well past its heyday. Would recommend steering clear. They will use follow up emails and other things to coerce you into filling it out threatening to take away medication when I didn’t understand what they meant. There was nothing saying I would be starting my subscription again. Super shady and just nasty company. So they get a super nasty trust pilot review instead of refunding 69 dollars. What a joke