Nurse Plus AcademyReviews of nurse.plus

Response from Nurse Plus AcademyDec 6, 2021

Thank you for your feedback, Briera. It looks like my colleague has processed your refund and responded to you within 10 minutes of receiving your first email request, which is considerably faster than the industry standard. Please also note that your subscription was advertised as renewable when you purchased it. Additionally, we sent you a notice advising you of the upcoming renewable charge several days ago. Please do not hesitate to contact us on [email protected] directly if you have any other questions. Diana

Response from Nurse Plus AcademyDec 1, 2021

Thank you for your feedback, Daisy. We apologize again for the technical issues you have experienced. We are happy to inform you that the issue has been resolved and you should be able to log in and practice without any further problems. We have extended your Premium to ensure that you are getting the full duration of the Premium package you paid for and we look forward to turning this experience around for you. We received your emails and sent responses back to you this morning as well. Please do not hesitate to contact us directly at [email protected] if you have have any other questions or experience any new issues. Diana L.

Response from Nurse Plus AcademyNov 25, 2021

Thank you for your feedback, Stephen. We are very sorry to hear that you are experiencing technical issues with our website. We sent you an email this morning with some instructions that should help you log back in. It would also be helpful if you could send us at [email protected] a screenshot of the error message you are getting on the screen so that we could understand the cause of the issue and resolve it faster. Looking forward to hearing from you, Diana L.

Response from Nurse Plus AcademyNov 23, 2021

Thank you for your feedback, James. We apologize for the technical issues that you have encountered while trying to access your Premium. Let us assure you that this is a very unusual situation as normally all of our clients are kept signed in after the purchase, so there would be no need to log out and log back in when you come to practice. Still, with thousands of users coming to our website daily, it's impossible to know who is using which device, their versions of operating systems and browser settings that might be turned on/off. The amount of variations with all these is immense and since this was an unusual situation, it took our technical support some time to find the exact cause. We are happy to let you know that we managed to figure out what exactly happened to your account and fix the bug. We also understood that you wanted to use your account for 48 hours immediately after your purchase which did not happen and we do apologize for that. Your full refund has already been issued. If you still need to study, your account is operational and can be activated immediately. Diana L.