Nurse Plus AcademyReviews of nurse.plus

Response from Nurse Plus AcademyMay 27, 2026

Thank you for your feedback, and we are sorry to hear about your disappointment. It is important to note that exact exam questions are not shared with the public and are drawn from a large question bank, so the questions we offer are not identical to those that will appear on the exam. However, our content is developed from a rich mix of resources, including material adapted from previous NCLEX exams, well-regarded nursing textbooks, medical and nursing articles, and educational content from Khan Academy — all designed to provide the broadest possible preparation and ensure full topic coverage. Our program is designed to give you all the tools needed to pass the exam when fully utilized; however, our records show that only the first 4 tests have been passed, with the remaining tests either failed or not completed, and the SATA tests and exam simulator have not been attempted at all. Unfortunately, a Pass Guarantee refund is not applicable in this case, as the full program has not been completed. We strongly encourage you to log back in while your subscription is still active and work through the tests that were not passed, as well as complete the exams, marathons, and any sections not yet attempted. If you have any questions about how to make the most of our program, please don't hesitate to reach out to us directly at [email protected].

Response from Nurse Plus AcademyMay 26, 2026

Thank you for your feedback, and we are sorry to hear about your disappointment — we completely understand how important it is to feel fully prepared, especially with your HESI coming up in June. To clarify, we currently offer NGN questions for NCLEX-RN only and do not advertise NGN content for NCLEX-PN at this time, neither do we advertise HESI preparation. Our program intentionally retains traditional-style questions alongside newer formats to ensure comprehensive topic coverage. Our questions are developed from a rich mix of resources, including material adapted from previous NCLEX exams, well-regarded nursing textbooks, medical and nursing articles, and educational content from Khan Academy — all designed to give you the broadest possible preparation. That said, to familiarize yourself with the NGN format, we recommend that PN candidates also attempt the RN NGN practice tests. If you come across a question that is clearly RN-focused, you can simply select any answer and move on. You can access the RN content by switching the tab to NCLEX-RN at the top of the website. If you have any further questions, please don't hesitate to reach out to us directly at [email protected].

Response from Nurse Plus AcademyDec 22, 2023

Thank you for your feedback, Laura. We are sorry to hear that you are having issues with signing into your account. We've received your message about it this morning and responded with log in instructions straight away. Please follow the instructions in that email and let us know by contacting us directly at [email protected] if you have any further issues. Diana L.

Response from Nurse Plus AcademyAug 11, 2023

Thank you for your feedback, Varinder. We are sorry to hear of your concerns. Our practice tests are created using resources from past NCLEX exams, official textbooks, medical articles, and Khan Academy. They're designed to mirror the NCLEX in structure, aligning with the guidelines of the NCSBN. We've noticed that you joined our premium service yesterday and have only completed a few tests till now. For optimal results, we recommend finishing all the tests and investing some time in study before your next exam to ensure that all the material is covered. Diana L.

Response from Nurse Plus AcademyJun 12, 2023

Thank you very much for reaching out to us at nurse.plus, Sue. We are deeply sorry to hear about this unfortunate incident involving your ex-husband. We can only imagine with the emotional distress you and your family must be going through, and we understand the importance of your concerns. However, it appears there may have been a misunderstanding, as we are an online course preparation company, not a caregiver service. We do not provide care or medical services of any kind, and thus do not have any carers or nurses within our organization. It sounds as though there's been a mix-up, and your comments were meant for a care provider, not our company. Nevertheless, we are truly sorry for the ordeal your family has endured. Please make sure to raise these concerns with the appropriate care company so that they can address the situation. Diana L.

Response from Nurse Plus AcademyFeb 21, 2023

Thank you for your feedback, Taniesha. We are sorry to hear about your accessing issues. Our system shows that you are (and have previously been) signed in, but we have just sent you a password reset email as per your request and a separate email with sign in instructions just in case. Regrettably, we do not see any previous communication from you, but if you could please respond to our email directly with some additional information, we will be happy to rectify the situation as quickly as possible. Looking forward to hearing from you, Diana

Response from Nurse Plus AcademyDec 20, 2022

Thank for your feedback. We are sorry to hear that you are not satisfied with our phone policy. Our company does not provide phone support at this time. We have found that providing support through our online chat and email channels allows us to efficiently assist a larger number of customers. This allows us to provide faster response times and resolve issues more quickly. Nevertheless, all the voicemals with contact details left over the weekend have been responded to today and we sincerely apologize if your voicemail has been missed. We checked our system and did not see any accounts under this email address. Please contact us directly at [email protected] and we will be happy to address your concerns as quickly as possible. Diana L.

Response from Nurse Plus AcademyNov 14, 2022

Thank you for your feedback, Ramiro. We are very sorry to hear that you feel that way. We see that you contacted us 6 days ago and that we sent you a response requesting more details, but, regrettably, we have not from you since. To clarify - we have a team of professional customer service representatives assisting our clients every day and we will be happy to look into the issue you have experienced if you could kindly contact us directly with some details at [email protected]. Diana L.