nuphy.comReviews of nuphy.com

I bought a nuphy keyboard a couple of years ago. After around a year the case started to split open, however the keyboard still worked so I continued to use it. The splitting got worse over time and after some months I was able to see inside the keyboard and see that the cause of the splitting was that the rechargeable battery inside had started to expand. This means the battery was disintegrating and can then be at risk of fire or explosion so is actually quite a dangerous situation. I have never had a device before where the rechargeable battery expanded like this (and we all use a lot of rechargeable devices these days). I immediately disposed of the keyboard. My assumption is that the batteries used in the keyboards are extremely cheap and would not necessarily meet European safety standards. I purchased a second keyboard from them to replace the first, giving them the benefit of the doubt that this was a one-off. The new keyboard was the same model as the old but came with extremely clicky key switches which had been supplied as the default option (I had not checked this at purchase). This was not what I wanted so I wrote to them asking for a refund. They list a 30-day "No questions" refund, but in reality I think it's virtually impossible to return anything to them for a refund. They told me I could not return the keyboard because it was sold as a "promotional item" i.e it was listed as 30% off at the time of purchase. I have also read on other forums that if you do return them you have to send them back to China at your own considerable expense which makes it not worth doing. I would like to point out that their returns policy is technically illegal in the UK where the consumer rights act gives you 2 weeks to return items in unused condition, unless you have been able to inspect them before purchase. I'm not wasting my time writing to them to question this. However, I will never ever buy from this company again and strongly recommend that you look elsewhere for your keyboard.

Takes over a month to ship to europe and customer service is of no help at all

I had never tried a Nuphy keyboard. The model I wanted was not available on Amazon, so I had to order directly from the Nuphy website. This meant, buying directly from the manufacture and having it ship from China to the U.S. - I was skeptical and purchased with a good credit card in case I needed to do a charge back. However, it all worked out. It arrived 10 days later. Overall I'm really happy with the quality of the keyboard. I did have a keymapping issue with 1 button due to the Nuphy IO software. I emailed them and Nuphy support got back to me within 24 hours stating they would fix that issue and add it to the next update. Honestly, I'm pretty impressed with this company so far. It seems like peoples experiences are a mixed bag, but mine has been good.

Le site NuPhy est bien conçu et les claviers sont beaux, avec une impression de qualité premium. En revanche, je ne recommande pas l'achat direct depuis l'Europe, et encore moins depuis la France. - Un seul clavier ISO FR disponible - Aucune personnalisation des touches - Pas de keycaps ISO FR de remplacement disponibles - Délais très longs : jusqu'a 5 jours de préparation + presque 1 mois de livraison Dans mon cas, j'ai reçu un clavier neuf mais défectueux, après 3 semaines et demie d'attente. Le SAV se fait uniquement par email, avec environ 3 jours de délai par réponse, ce qui rend la situation très frustrante. Un remplacement a été proposé, mais le contrôle qualité est inégal, ce qui rend la commande depuis nuphy.com trop risquée. Conseil aux acheteurs européens : attendez une disponibilité sur des plateformes européennes (Amazon ou revendeurs locaux) avant de commander une version ISO FR.

I honestly don't care how good the keyboards are anymore. Placed the order on the 4th of December, it was shipped on the 8th and still hasn't reached me.

My journey with NuPhy started years ago. My very first low-profile keyboard was their Air75v1, and it completely blew me away. I didn't think a slim keyboard could feel that good. Fast forward to today, and I now own five of their boards. NuPhy designs are fun and unique, and very distinguishable. They're simple and minimalistic which I love but they also are packed with so many features. They really figured out how to make a low-profile keyboard that feels and sounds amazing right out of the box, which saves a ton of time and effort. On top of that, they actually listen to their community. I was lucky enough to be picked as an early tester for one of their new products, and it's cool to see a brand that genuinely cares what its users think. It's just a great company making great products. It's easy to be a fan. 5 stars, no question.

Custom service is useless and unhelpful. More like a scam, really. I contacted the support service to ask for a refund on a broken keyboard unit they sent to me. After following a tutorial to try to upgrade the keyboard's firmware (which didn't work) and recording videos to send to them as proof that I was executing the steps correctly, they kept replying to me as if I was missing something to show them in the videos.q

I have bought keyboards from Nuphy for a few years now and have been very satisfied with the hardware and improvements they're pushing each time. The introduction of Nuphy.io was a very welcome one when compared to my older boards and I am very happy that this is the default moving forward. As for the boards I have been very happy with the build quality and aesthetics each time! I have yet to receive a bad unit or experience issues down the line and they have gone through many many hours of use. My only gripes would come from unavoidable fact that they are based in China so the shipping and support response rate can be on the slower side especially during sales, but the outcomes for me have been satisfactory personally. Overall I would recommend this brand's boards if you're looking for a very polished product with unique aesthetics and great features out of the box.