Roman T.
Incompetent. Customer Support Lies And Ignores You For Weeks
We are now facing over $1,300 in fines and potential collection action because Numeral failed to file our sales tax report correctly. On top of that, response times have been extremely slow, often taking weeks or going unanswered entirely. During onboarding, we were told we’d have access to a virtual mailbox. Now we’re being told we can’t access it so they simply lied. We have no visibility into what’s being filed on our behalf, and when something goes wrong, it takes months to resolve. For states where they handle registration, you’re also unable to log in yourself. While they do provide credentials, verification emails go to them, effectively locking you out.