NumeralReviews of numeralhq.com

Won’t follow up with us after making the commitment to do so.

I had to cancel before they even filed once, there state tax for the state of Florida was double what QB said, I tried for three days to talk to someone via the portal, no ph# provided. No one called back to this day. They were showing tax on deposit invoices that were pass through to the next Invoice to collect the State tax.

Please read this review before signing up for Numeral. We switched from another provider to numeral and thought we were getting a superior service. It has been the absolute worst experience, and we've had bad sales tax providers before: 1. didn't actually register us in states that they said they would register. Took 4 months of constant followups 2. didn't file on time. we've had to pay thousands of dollars in penalties and more are still being reported to us. 3. completely unresponsive for weeks at a time. There was a period where they didn't reply to us for almost a month. 4. They forget instructions. We have told them 10+ times to autofile and they still don't. Then there are late penalties because they don't file on time. I hate writing negative reviews for companies because I'm a business owner too. I get it companies make mistakes, but this has been a constant mess that they keep saying they are going to resolve and they haven't. I truly don't understand how they retain customers and I'm only sharing this to help others avoid the massive headache we've been dealing with. I have limited experience with a lot of the other providers, but I'd just say try anyone else but Numeral. I'm not trying to sell someone else, just avoid Numeral.

We are now facing over $1,300 in fines and potential collection action because Numeral failed to file our sales tax report correctly. On top of that, response times have been extremely slow, often taking weeks or going unanswered entirely. During onboarding, we were told we’d have access to a virtual mailbox. Now we’re being told we can’t access it so they simply lied. We have no visibility into what’s being filed on our behalf, and when something goes wrong, it takes months to resolve. For states where they handle registration, you’re also unable to log in yourself. While they do provide credentials, verification emails go to them, effectively locking you out.

Absolutely terrible client care... Not 1 reply in 5 days of waiting... And my applications have said pending for over a week... When it said 3 days wait. What is this?

Software is fine, but the customer service is extremely unresponsive.

Paid for filings/registrations. They were never submitted. No replies to emails/messages. No support. I need a service I can trust.

I contacted the support team to gain access to the tax portals, but the support agent hasn't responded in over a week with two follow up messages. Pretty much being ignored. Customer service is not great