NumeralReviews of numeralhq.com

We’ve had a positive experience working with Numeral on our sales tax compliance. What has stood out most is the level of personalized support. Their team takes the time to understand our business, dig into specific questions, and explain the details behind the reporting and compliance requirements we’re working through. As a finance team, we appreciate being able to have a substantive conversation about our particular setup. Numeral has been willing to investigate questions with us, help clarify state-specific requirements, and bring our feedback back to the broader team. That hands-on approach has been valuable as we continue refining our processes. For companies looking for a sales tax compliance partner, the service and working relationship matter alongside the software. Numeral’s willingness to collaborate and tailor its support to our needs has been a meaningful part of the experience.

The company responds to our questions and takes care of the issue ASAP.

After three months on Numeral, I am pleased with the process and value that I've received. Considering the complexity and wildly different processes for filing sales tax returns in many states, the Numeral interface and workflow is very streamlined. The value for what I pay is very high. The only thing that would be better is the support system could be better. It is often unclear whether Numeral has solved the problem and closed the ticket. More than once, I've had to follow-up on support tickets that are not resolved from my perspective.

Iniitally when I started working with them it was just chaos. No organization or deadlines being met. But it seems like there has been a large improvement in their customer service department and actually getting things done in a timely manner. Hope thing will only continue to improve from here.

01/24/26 For the sake of transparency and clear conscience, I have left my previous review below. My time sensitive issues have been now resolved, and I am genuinely thankful for Carlos's help. I have been assured that Numeral will be improving their customer support to better assist it's clients in the near future. Although I can not guarantee you will receive the same level of support I received after leaving my review, I'm hopeful that Numeral will use this as a opportunity to learn and improve their customer support systems. 12/18/25 Numeral has been consistently incompetent when it comes to support. They repeatedly file our local state sales tax incorrectly, which has resulted in ongoing emails from tax authorities, delinquency notices, and constant cleanup on our end. This is not a one-off issue—it has been happening for months. We’ve had support tickets open since November 16, and despite repeated follow-ups, there has been no meaningful resolution. Communication is sparse and vague: every few weeks we receive a short message saying they’ll “follow up in a few days.” They never do. Aside from automated filings, their support is effectively nonexistent. Due to their lack of response, we still don’t know whether our local sales tax has been filed correctly—or not at all. As a result, we may be facing up to $35,000 in unnecessary penalties and fees. I say “may” only because, once again, they refuse to provide clear answers. Do your research before signing up. It doesn’t take long to find countless negative reviews calling out the same support failures. If you expect accountability, communication, or timely resolution when something goes wrong, stay away.