NumeralReviews of numeralhq.com

They solve a critical part of running business in a way that I don't even need to think about it. Love their service so far. They only charge for the work they do.

Great onboarding and product!

Great quick reply

As a small business selling online, Numeral has become an integral part of our business. We don't have the time or resources to track, register, and file with every state. Numeral truly is a white glove service doing all the heavy lifting for us and keeping us compliant with the labyrinthian state tax laws. They have been great to work with, their employees are extremely knowledgeable about taxes and how their system works. I’ve been 100% happy with the service we received with Numeral! Can’t recommend enough!

I started to onboard and after weeks they finally loaded my data, it was almost impossible to check their work and they didn't have useful reporting. I finally got access to their data and double checked it and they were off on my Nexus and I told my boss to bring it up. They got defensive when he brought it up. We said no way to working with them We cancelled and decided to go in another direction.

This company claims to provide white glove service for sales tax processing. I am lucky that I never signed up for service based upon what I am reading about other customers experiences. I originally thought I found the best provider in the market. I went through the sales process with an excellent one hour conversation learning about the their services. The sales rep never followed up with me and never sent me a template import csv file for testing. I went over the sales person and reached out to Sam who is his manager and one of the Founders of the company to see if I could get anywhere. Crickets..... I have to assume based upon my little experience and the reviews online that this company is going nowhere.

Sales tax is one of the most frustrating parts of running a ecom brand. For my dog supplement business, we were caught off guard by this. I never even knew we'd have to file nexus in different states. Numeral was super easy to work with and I can't thank them enough!

This company's service offering is exactly what's needed in the market. With e-commerce on the rise, this was necessary, and was very excited to have come across them. In the beginning, the service was fine. They were able to assist and catch up on some sales tax for one state. However, once we supposedly reached Illinois nexus (I don't believe we did, Shopify has not indicated so). We were told to register for Illinois State Tax for them to do our filings. Because we barely just hit nexus (or never did) our taxes owed were to the amount of less than a $1... But every filing they'll charge us $35. When they signed up for Illinois - they chose a monthly remittance. I asked if they could switch it to quarterly or annual as us paying $35 per filing because we owed $0.40 (YES CENTS) to Illinois just didn't make any financial sense. The business is better off incurring a penalty and interest of $0.40 versus paying $35 PER Month. When I asked if they could switch it to annual (given that they registered) they said they can't do that, I'd have to call Chicago to request the change. Now that we've decided to discontinue services... I attempted to log into Chicago but it's all under their numeral emails, so we can't generate the security authorization to get into the account to even do our filings or request to switch filing schedules. We've been trying to schedule a call but emails go unanswered for weeks. Throughout the several months of service, I had several questions about raised fees over $1000 against the actual amount owed on the filing reports - so I was not ready to approve any pending filings.. the rep said they also didn't know and that fee randomly disappeared a few days later. With the pending filings needed to be approved, i found out that it actually doesn't matter if you do or do not approve the filings on their system, they will 'automatically file it' so you stay within filing deadlines. BUT - the issue is... this company doesn't even file what is approved nor auto-approved. I've come back to my California filings which I approved via email, and their system shows it's filed and stored in their history section AS FILED... to find out it never was filed. I got a call from the CDTFA - telling me we're going into delinquency next week. So I had to spend several hours doing the filings myself as they NEVER actually filed it. When you onboard they ask for your OWN credentials instead of 3rd parties. This should be a red flag. The CDTFA rep also mentioned to never give a 3rd party the credentials.. so I've since taken them off. All in all a horrible experience, overcharged fee structures, and no one is responding to emails. 1 Star Service 1 extra star for what was supposed to be THE best possible solution compared to TaxJar or Avalara but seems to be the worst of the 3.