NumberBarnReviews of numberbarn.com

We had number barn for a few years with a toll free number forwarding to our other lines. We used it for business as they advertise it as an economical solution for businesses. Our toll free number went down and we only realized after a few days had gone by (we also have a few local numbers and didn't immediately see the error). We reached out to support which took DAYS to respond only to tell us they didn't know and would look into it. Days following that they sent an email to say that yes, it wasn't working and they would fix it. Considering this is for business the support response is abysmal. Had to do a work around and search through the call logs online and retrace our steps to save the inquiries. We also had frequent billing issues where multiple payments were taken. Not reliable, immediately ported our line out.

The quality of their service is outstanding. I have been a customer since January 2022, following my relocation abroad. I consistently received calls on my alternate number and encountered no problems with SMS delivery. In summary, I have experienced no difficulties with their service. I will certainly utilize their services again when I need to maintain my number. There is no question about that. I appreciate NumberBarn for their exceptional support.

Despite glitchy service sometimes (and some people not being able to get messages through to me) number barn was easy and affordable. I'm glad I got to keep my number and (mostly) continue to text with people who just don't use web based texting. Customer service were always quick and helpful as well. I suspect most of my issues weren't specific to numberbarn, rather just this type of service. I'm back stateside and waiting for my number to port out. Thankfully they have a page that tells you all the information you need to give to the carrier- that's super helpful.

they added a number to my account on 1/7/25 that i never requested or authorized and charged my card on file. i deleted that number but i was still charged opened a ticket but not response they have no way to communicate customer service issue except by ticket which in my experience they do not respond to...just a black hole i have no way to resolve other than cancel my account 1/9/2025 - they did respond but offered no solution. said my error even though I had not logged into my account for months and they could look thru their logs and confirm but they choose not to. i closed my account with them 1/9/2025...

Excellent response times and great number selection.

I read some of the 5-star reviews about Number Barn before I started but honestly I am having the same experience as Rose and a few other lesser star reviews. I do hate that most companies are going to this " DON'T BREATH ON ME " customer service. Number Barn asks EVERYTIME! to create a ticket, I've created at least 3-tickets for support. I have received 2- email responses but it never gives me a way to reconnect with support. I have to create another ticket and the cycle continues. A phone number company has NO PHONE NUMBER! Go figure? That is quite ironic. I am not satisfied with their service so far.. I am still waiting with bated breath, haha.

Support great, easy to use, no traps

The customer service for Number Barn has always been extremely professional. Great response time and the changes requested are always completed within one day. Excellent experience and the overall concept of this business is great.