National Tire & BatteryReviews of ntb.com

Great service, friendly staff, prompt. Shane was great with communications and Tae provided derailed info about what I need to keep an eye on. My entire family uses this shop and we always recommend.

Flat tire on Tundra fixed free of charge. I had a mystery leak on one of the tires that needed to be identified and repaired. Jeffry at the i-45N Woodlands/Shenandoah got his team right on it. Just spraying the tire did not work, so they had to dismount it to soak and find the leak. Tire was fixed, balanced and remounted in short order. Solid service.

I bought my tires from this company and only trust them when I need service on my tires. Thank you for a wonderful service.

I took my car in for a routine front end alignment and oil change. The car started misfiring. After checking the oil 6 times it was double the required level. When I took the car back to ntb ,they didn't immediately check the oil in my presence but instead drove it to the bay. Later the come and get me and the oil level is now correct. The car has been severely damaged due to their negligence. To add to their malpractice, the manager didn't even document that I brought the car back for oil concerns. The report states that the car was brought back for front end concerns. I contacted corporate and waiting for their solution.

First experience with the Virginia Beach store and went through the easy online booking. Arrived early and was welcomed by Joe who began the process. He was thorough and very knowledgeable. The team of Reggie and Alex took over and within 20 minutes I had a new tire at a great price! I found my new place for all my tire needs. Great job NTB Independence Blvd in Virginia Beach!

5 stars, fantastic service. Particular callout to Trav, the NTB rep who greeted me and handled my request. Had a rough morning. 1 car in the shop for repairs and only remaining car had a huge bolt in the front left tire. Needed the car today. Showed up with no appointment at the Cockesville, MD NTB location just a few minutes after they opened. When I entered, Trav was on the phone with an irate customer. He remained calm and professional through that entire conversation with myself and another customer waiting patiently in the lobby. As soon as the call was resolved Trav immediately took care of the first waiting customer. When it was my turn Trav assured me that they would be able to look at my car quickly even though I had no appointment. True to their word, my car was almost immediately pulled into the garage and I was on my way with a patched tire repair in just about 1 hour. HUGE thanks to Trav for his prefessionalism and high-quality customer service. And thanks to the NTB team in general for the quick turnaround on my emergency request!

Had to get a flat tire repaired and John the tech had me put in 1 hour. Excellent service. Telegraph location in Woodbridge

Booked appointment to mount 37X12.50X20, get to the store 30min later for drop off to be told by the store, we don't mount 37s. We only mount 35s, yet took an appointment to mount 37s. TERRIBLE Customer Service